Customize Email Template for workflow notification in AEM6.5.13 | Community
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aem_developer_098
Level 2
May 16, 2023
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Customize Email Template for workflow notification in AEM6.5.13

  • May 16, 2023
  • 1 reply
  • 1354 views

We are trying to customize the email template that triggers on workflow notifications, there are few issues that we have observed:

  1. The default email template that triggers on workflow notification is at - /libs/settings/workflow/notification/email/default/en.txt. When we try to overlay it in apps - /apps/settings/workflow/notification/email/default/en.txt - it only triggers the overlay'd email template when we restart the com.day.cq.cq-mailer bundle.
  2. Also, when the server restarts it starts picking up the old template at /libs/settings/workflow/notification/email/default/en.txt
  3. Sometimes, some other email template gets triggers whose content is little different 

 

------------------------------------------------------------------------------------- Time: Mon May 15 20:34:34 IST 2023 Step: Approve content User: Administrator (admin) Workflow: Request for Activation ------------------------------------------------------------------------------------- Page: <Domain>/content/we-retail/language-masters/en/experience/arctic-surfing-in-lofoten.html ------------------------------------------------------------------------------------- View the overview in your <domain>/libs/cq/workflow/content/console.html ------------------------------------------------------------------------------------- This is an automatically generated message. Please do not reply.

 

  • Expected Email template which is at '/libs/settings/workflow/notification/email/default/en.txt'

 

------------------------------------------------------------------------------------- Time: Mon May 15 20:36:43 IST 2023 Step: [Information not available] User: Administrator (admin) Workflow: Request for Activation ------------------------------------------------------------------------------------- Content: <Domain>/bin/wcmcommand?cmd=open&path=%2Fcontent%2Fwe-retail%2Flanguage-masters%2Fen%2Fexperience%2Farctic-surfing-in-lofoten&_charset_=utf-8 ------------------------------------------------------------------------------------- View the overview in your <Domain>/aem/inbox ------------------------------------------------------------------------------------- This is an automatically generated message. Please do not reply. ​

 

Is there any additional steps that we need to do for customizing email template?

 

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Best answer by arunpatidar

I would suggest to open a support case with Adobe.

There might be a file in the filesystem that is used when AEM is restarted.

1 reply

arunpatidar
Community Advisor
arunpatidarCommunity Advisor
Community Advisor
May 16, 2023

Hi,

1. Yes this is expected behaviour 

2. Could you please check if there is any cache?

 

 

You can also try something like https://aemlab.blogspot.com/2019/06/aem-custom-templated-email.html 

 

Arun Patidar
    A
    aem_developer_098Author
    Level 2
    May 16, 2023

    Thanks for your quick response @arunpatidar  But there is no cache. 

     

    We do not want to create a custom process step to send an email as we are using OOTB workflow at the moment. 

    Is there anything that we should keep it mind ? For me - the overaly'd email template should work when we restart the AEM server but this is not working as expected.

      arunpatidar
      Community Advisor
      arunpatidarCommunity AdvisorAccepted solution
      Community Advisor
      May 16, 2023

      I would suggest to open a support case with Adobe.

      There might be a file in the filesystem that is used when AEM is restarted.

      Arun Patidar
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