Level 3

Solved

CQ Video component works on author, not on publish

Forum|Forum|10 years ago
October 16, 2015
7 replies
1759 views

Strange problem.

I am trying to use CQ video component to insert an mp4 video in my page. It works fine in my author env., but it's not loading on our publish instance. What could be the problem?

Thank you for your help.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by Sham_HC

Seems like you might not have activated the profile from author. Try with tree activating /etc/designs/default so that your profiles configuration would be carried over to publish.

JS_BournivalAuthor

Level 3

As complement, I can access the targeted video directly, from the DAM. But the player on the publish instance just won't load it. No error in browser console. I don't know how to debug this.

Dinu_Arya

Level 6

Hi,

I'm also using "Adobe CQ, Version 5.6.0.20130125 ". But I'm able to play video both in authoring and publishing modes.Make sure that ffmpeg is configured properly and profiles has been added.

Thanks,

Arya

Sham_HCAccepted solution

Level 10

Seems like you might not have activated the profile from author. Try with tree activating /etc/designs/default so that your profiles configuration would be carried over to publish.

smacdonald2008

Level 10

What version of CQ are you using?

JS_BournivalAuthor

Level 3

5.6.0.20130125

Is there a known problem about the component?

smacdonald2008

Level 10

I am looking into this if there is a known issue with the video component and if there is a workaround.

smacdonald2008

Level 10

I would recommend opening a ticket for this issue. It works in author - but not in production. To open a ticket for AEM - go to this page and follow the instructions.

http://helpx.adobe.com/marketing-cloud/experience-manager.html

See:

[img]DAYTICKET.png[/img]

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded