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HollieRi1
January 18, 2024
Question

Core Image Component: Image not displayed

  • January 18, 2024
  • 4 replies
  • 2223 views

There is only one image that is not being displayed properly on the site (url string of image below) - when I change one part of the url string, where it says "10240" near the end to "2048" which all the other images on the website have (and display properly), then the image displays fine (see second url below). Please advise.

 

https://author-p101514-e947832.adobeaemcloud.com/content/kkr/sites/global/en/alternatives-unlocked/private-equity/jcr%3acontent/root/main-par/section_1926415647_c/section-par/section_1724677198/section-par/grid_container/grid/accordion_copy/item_1699459308574/accordion-item-par/grid_container/grid/section/section-par/image.coreimg.82.10240.png/1705522938208.png

 

https://author-p101514-e947832.adobeaemcloud.com/content/kkr/sites/global/en/alternatives-unlocked/private-equity/jcr%3acontent/root/main-par/section_1926415647_c/section-par/section_1724677198/section-par/grid_container/grid/accordion_copy/item_1699459308574/accordion-item-par/grid_container/grid/section/section-par/image.coreimg.82.2048.png/1705522938208.png

 

4 replies

Harwinder-singh
Community Advisor
Harwinder-singhCommunity Advisor
Community Advisor
January 18, 2024

@hollieri1 you are basically loading 2 different renditions of the asset.

and looks like there is no valid rendition available for this asset - 10240.png.

I think the correct renditions would be 1024 (not 10240) and of course the one that is working - 2048.

check the available rendition names and accordingly load the correct one.

    H
    HollieRi1Author
    January 18, 2024

    Thanks! Do you know how I can go about finding the rendition names and loading the correct one? See image below of where I am at in the system:

     

      Harwinder-singh
      Community Advisor
      Harwinder-singhCommunity Advisor
      Community Advisor
      January 18, 2024

      @hollieri1  Depending on whether CRXDE or developer console access, you can navigate to the actual path in the repository and see what all renditions exist for this image file.

      you simply have to then match the image name with the rendition name and that should do it. under this asset node, you should see a renditions node and under that you should all the available rendition file names 

      You need then pick up the correct file name and update your url. In your case you just have to use 1024 in the file name instead of 10240.

       

        narendragandhi
        Community Advisor
        narendragandhiCommunity Advisor
        Community Advisor
        January 19, 2024

        Hi @hollieri1 

         

        As you had mentioned that you are using the WCM Core Image component, the appropriate rendition selection is done internally by the component using Adaptive Image Servlet. Here is some documentation on how this works - https://experienceleague.adobe.com/docs/experience-manager-core-components/using/developing/adaptive-image-servlet.html?lang=en

         

        https://github.com/adobe/aem-core-wcm-components/wiki/The-Adaptive-Image-Servlet

         

        Can you try removing and re-adding the image on the component if that helps.

          kautuk_sahni
          Community Manager
          kautuk_sahniCommunity Manager
          Community Manager
          January 23, 2024

          @hollieri1 Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

          Kautuk Sahni
          H
          HollieRi1Author
          January 23, 2024

          Hi @kautuk_sahni we tried your suggestion of removing and re-adding the image on the component, and no such luck. One thing to note is that the image loads for users that are on the company's network. It does NOT load for anyone that is not on the company's network. Not sure if that provides more insight into why it's not loading, but please let me know of any further direction you can provide. Thank you.

            Harwinder-singh
            Community Advisor
            Harwinder-singhCommunity Advisor
            Community Advisor
            January 26, 2024

            @hollieri1 @hollieri2 , Can you please check the status of the request to this image in the network tab?

            Is there any dispatcher setting blocking the access from a specific DAM folder?

              kautuk_sahni
              Community Manager
              kautuk_sahniCommunity Manager
              Community Manager
              March 7, 2024

              @hollieri1 Were you able to find solutions to this? If so, can you share it with the community? 

              Kautuk Sahni
              G
              gvaem
              Level 3
              October 15, 2025

              Any update on this issue?

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