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Leo_do_Mangue
Level 3
Mar 16, 2016 1:00 PM UTC
Solved

Content download failed - DPS2015 applications

Hello

The download service for DPS2015 applications just stop, in this morning.

I have two application, available in Apple Store and Google Play, and both of them returns a "download failed" message for any content.

Yesterday, everything was working fine.

I already check my internet connection. In DPS STATUS PAGE all the services appears functional.

My DPS2014 application are working fine.

The problem occours just in DPS2015 applications.

I appreciate any help.

Have a great day.

Leo

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Tof_Jossic
Tof_JossicAccepted solution
Adobe Employee
Mar 17, 2016 10:48 AM UTC

Hi Leo,

this is a production issue. The forum is not the best platform to resolve this.

If you are still facing this, please check the Support tab in the dashboard to find the relevant contact details.

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4 replies

Tof_Jossic
Adobe Employee
Tof_JossicAdobe EmployeeAccepted solution
Adobe Employee
Mar 17, 2016 10:48 AM UTC

Hi Leo,

this is a production issue. The forum is not the best platform to resolve this.

If you are still facing this, please check the Support tab in the dashboard to find the relevant contact details.

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Leo_do_MangueAuthor
Level 3
Mar 17, 2016 1:36 PM UTC

Cristophe, thanks for your help.

I´m sorry, my intent was just to discover if this situation is happening with someone else.

The problem still persists, with high instability. My internet connection it's perfect. I have no reason to believe that this is happening only with my account, and that's why I´m asking the community.

Thanks again, for your help.

Leo / Brazil

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Tof_Jossic
Adobe Employee
Tof_JossicAdobe Employee
Adobe Employee
Mar 18, 2016 12:26 PM UTC

I've seen no such reports from other customers.

Please make sure all content is up-to-date in the dashboard .. as well as the Layout Templates you are using. If that doesn't help, you'll need to get in touch with Support.

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Leo_do_MangueAuthor
Level 3
Mar 18, 2016 1:48 PM UTC

Thank you.

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