Change "Thumbnail button" is missing for videos that are uploaded in some folders in DAM | Community
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M
mahaboooba18002
Level 2
September 25, 2024
Solved

Change "Thumbnail button" is missing for videos that are uploaded in some folders in DAM

  • September 25, 2024
  • 2 replies
  • 1054 views

We have implemented "Change Thumbnail" button for the videos. The button is visible only for videos uploaded on one folder but not for the videos that are uploaded on other folders

For ex:-

/content/project/videos :- Assets uploaded in this path folder the change thumbnail button is visible

/content/project/sustainability/videos :- Assets uploaded in this path folder the change thumbnail button is not  visible.

 

Would like to know if we need to configure something to make it visible on any folders.

 

 

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Best answer by muskaanchandwani

Please try applying a Video Profile to the affected Assets Folder

Ref Documentation - https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicmedia/video-profiles

2 replies

muskaanchandwani
Adobe Employee
muskaanchandwaniAdobe Employee
Adobe Employee
September 25, 2024

Hello!
Are you referring to the Out-Of-The-Box "Change Thumbnail" feature for Videos?
This option would only be available for Dynamic Media Video Assets

You can also try applying a Video Profile to the Folder

Reference : 
https://experienceleague.adobe.com/en/docs/experience-manager-learn/assets/dynamic-media/video/dynamic-media-video-thumbnails-feature-video-use

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicmedia/video-profiles

    M
    mahaboooba18002Author
    Level 2
    September 25, 2024

    HI muskaanchandwani,

     

    yes I am referring to this change thumbnail button as shown in the below screenshot

     

     

      muskaanchandwani
      Adobe Employee
      muskaanchandwaniAdobe EmployeeAccepted solution
      Adobe Employee
      September 29, 2024

      Please try applying a Video Profile to the affected Assets Folder

      Ref Documentation - https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicmedia/video-profiles

        SureshDhulipudi
        Community Advisor
        SureshDhulipudiCommunity Advisor
        Community Advisor
        September 25, 2024

        Please check the permissions enabled for the folders.

        In AEM - The DAM Update Asset workflow is responsible for generating thumbnails for assets, including videos.

        Please check, you are uploading assets in DAM - Digital Asset Manager (DAM) is typically controlled by the permissions of the user and the configuration of the DAM Update Asset workflow.

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