Barcode PDF417 not reading in Adobe Reader | Community
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Level 2
October 14, 2025
Question

Barcode PDF417 not reading in Adobe Reader

  • October 14, 2025
  • 1 reply
  • 429 views

Hello, I have a similar posting titled "DNA Sample Dynamic Form not working properly" that I've made strides with the pros on AEM community. I'll post here & there with the hopes of getting proper guidance to being able to put this issue to bed once & for all.

My first issue has been met. I was able to get the barcode (PDF417) to read printing & viewing from Adobe Acrobat Pro.

It seemed to work with the exception of bringing it into Reader and the Barcode & QR code in certain instances every time you bring it into AEM (6.5) both objects turns gray without making changes to it. In other instances, when you type in a certain field, both objects (Barcode & QR code) turns gray.

Upon researching this issue, I am kind of all over the place and I need help pin pointing the problem, come up with a few or couple of guaranteed doable suggestions for possible execution for the client and move on. 

My initial thought to the prob, how the old form is able to read the barcode but not the new form in Reader is because the newer form was designed in LiveCycle vs AEM. In LiveCycle since 2018, this specific barcode was supported whereas, changing to AEM, it no longer has this support based on how this barcode was built. My other thought was that you would need an additional reader extension (ARES) to be able to read this barcode in reader. 

 

Please could someone set me straight on this seemingly wild goose chase. Is there validity to my argument or am I mis-informed. I am all ears because I am kind of stumped at this point. 

 

There's also more caveat then meets the eye to this prob/decision I must make SOON. 

 

Thank you to all who have at least viewed my anguishing diatribe. 

 

I am close to calling Adobe and asking for support for a possible work around or to work with me for some sort of compromise if any. 

1 reply

SantoshSai
Community Advisor
Community Advisor
October 14, 2025

Hi @tronwi,

It looks like this issue is non AEM. You’ll get more targeted help by posting this question under the Adobe Acrobat community: https://community.adobe.com/t5/acrobat/ct-p/ct-acrobat?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions

Santosh Sai
TronWiAuthor
Level 2
October 20, 2025

Evening, I initially thought that & will try however, in my search there is a mention of additional reader rights for the AEM server in the form of ARES: 

  • AEM Reader Extension Server (ARES): This server applies usage rights to PDF forms, enabling features beyond simple viewing, such as saving the form and other functionalities.

Are you able to speak into this more thoughtfully? Not sure if this even an option for this barcode to be read in Reader?