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R
RooRue
Level 3
November 9, 2022
Solved

Author Pages opens blank because of one component

  • November 9, 2022
  • 2 replies
  • 741 views

Hi,

I have a form component on our page that is breaking the author page. If I update the required mailto field with an email and refresh the authoring page it returns blank (including the component field on the left - no components shown). If I close and re-open this page it will still be blank. Only way to get it working again is to remove the form component in dev environment and import it back into prod. 

Any ideas on what I can check to correct this?

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Best answer by Lokesh_Vajrala

@roorue There must be an error in the logs on why it is breaking. 

It may be because of any of the following reasons: 

  • Form component code or its internal dependencies (services) missing or not satisfied 
  • Missing content or misconfigured content or configs
  • Component code in dev is different than in production 
  • Version mismatches 

Check the error in the logs or browser console to know the reason and fix it.

2 replies

Lokesh_Vajrala
Community Advisor
Lokesh_VajralaCommunity AdvisorAccepted solution
Community Advisor
November 9, 2022

@roorue There must be an error in the logs on why it is breaking. 

It may be because of any of the following reasons: 

  • Form component code or its internal dependencies (services) missing or not satisfied 
  • Missing content or misconfigured content or configs
  • Component code in dev is different than in production 
  • Version mismatches 

Check the error in the logs or browser console to know the reason and fix it.

    R
    RooRueAuthor
    Level 3
    November 9, 2022

    I have to admit... I'm not very experienced in this field and while I did go through the error logs and found the entry for my authoring of this page I didn't really understand it..

    Ultimately, I realised the config for prod/uat demands only 1 email in that section and adding 2 breaks it.. so just adding the 1 and adding the second to the cc section works fine. 😄

    Thanks for the help as always everyone.

      Manu_Mathew_
      Community Advisor
      Manu_Mathew_Community Advisor
      Community Advisor
      November 9, 2022

      @roorue There could proabably be an exception occuring in the sling modal.

      There might be some mismatch of code in dev and prod.

      Did you see any errors on the error log?

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