AuthenticationSupport error occured when upgrading from CQ 5.4 to AEM 6.1 | Community
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kameshwaris6267
Level 2
October 16, 2015
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AuthenticationSupport error occured when upgrading from CQ 5.4 to AEM 6.1

  • October 16, 2015
  • 13 replies
  • 3431 views

Hi,

I have tried to upgrade CQ 5.4 to AEM 6.1 by following Adobe's document https://docs.adobe.com/docs/en/aem/6-1/deploy/upgrade.html), upgradation was successful. But, when I open the instance, it says "Startup in process". When I check the logs, "AuthenticationSupport service missing. Cannot authenticate request." 

Kindly, help me on this.

Thank you.

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    Best answer by ogill

    Your repository has not started properly, which is why you get this message. Check your error log, there should be an exception earlier in the startup process. Also check https://docs.adobe.com/docs/en/aem/6-1/release-notes/known-issues.html#Known%20Issues to make sure you are not encountering similar issues.

    Regards

    13 replies

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    O
    Adobe Employee
    ogillAdobe EmployeeAccepted solution
    Adobe Employee
    October 16, 2015

    Your repository has not started properly, which is why you get this message. Check your error log, there should be an exception earlier in the startup process. Also check https://docs.adobe.com/docs/en/aem/6-1/release-notes/known-issues.html#Known%20Issues to make sure you are not encountering similar issues.

    Regards

    Sham_HC
    Sham_HC
    Level 10
    October 16, 2015

    Sanity check using http://www.aemstuff.com/tools/coi.html

    K
    kameshwaris6267Author
    Level 2
    October 16, 2015

    Hi,

    I have tried all ways to upgrade from CQ 5.4 to AEM 6.1, but have failed due to the issues in repository migration. So, I have done an intermediate migration to AEM 6.0 from CQ 5.4. Even then, I'm facing a few problems for which I'm seeking help.

    Things I've done:

    • I have created a sample page with basic content in 5.4 version.
    • I also have deleted the Geometrixx package in 5.4 as stated in the documentation ( http://docs.adobe.com/docs/en/aem/60/deploy/upgrade.html )
    • Replaced the jars and have run the command (java -jar aem-quickstart.jar -r crx2) -> works fine till here, because it is still using the old CRX2 repo. I could see the sample page I've created.
    • I have placed the migration tool in the installation folder and have follwed the step under the heading "MIGRATING THE REPOSITORY TO OAK" after which I'm facing issues. I have attached a part of the error.log file where the error shows. 
    • I have also used the sanity check tool. [img]Sanity Check wrt 6(CRX3).png[/img] [img]Sanity Check wrt 6(SP1).png[/img] 

    Please help.

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