Hello AEM Community,
I’m exploring monitoring options for Adobe Experience Manager as a Cloud Service (AEMaaCS) with New Relic One APM.
Does AEMaaCS offer built-in support for defining alerts and notifications on critical metrics such as error rates, server downtime and server overload?
If not, what are the recommended approaches to trigger email alerts for the above mentioned scenarios?
Thank you for your guidance.
Hi @vignesh_naren ,
AEM as a Cloud Service (AEMaaCS) does not offer direct built-in support for custom New Relic alerting.
the Adobe provides Cloud Manager and Adobe Experience Platform Monitoring (AEP Monitoring) which include key metrics like error rates, deployments, performance, and availability.
Recommended Approach:
Use Adobe’s AEP Monitoring to track health and performance.
Set up alerts via Adobe I/O Events or integrate with tools like Splunk, Datadog, or New Relic (if Adobe provides access to telemetry).
For New Relic specifically, alerts can only be set if you have access to application-level telemetry — which is limited in AEMaaCS.
Email Alerts Workaround:
Use Adobe I/O Events + Webhooks or custom middleware to trigger email notifications on deployment failures, downtime, etc.
So while direct alerting via New Relic isn’t officially supported out-of-the-box, Adobe’s native tools and APIs give you enough hooks to implement reliable monitoring and alerts.
Thanks
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.