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vijaykrishna638
January 30, 2020
Solved

AEM Desktop Application Login Error

  • January 30, 2020
  • 1 reply
  • 2803 views

Hi AEM Team,

 

This is Vijay. I have installed the AEM Desktop application but not able to login because of the following error.

 

URL of the Adobe Experience Manager deployment: https://edam.capitalgroup.com/

 

We are using Okta authentication in Adobe Experience Manager Desktop application but we are getting the following log.

[aemdesktop] native application received error loginerror: message=tunneling socket could not be established, statusCode=407, stack=Error
at Function.AssetError.unknown (C:\Program Files\Adobe\Adobe Experience Manager Desktop\javascript\node_modules\@aem-desktop\adobe-asset-repository\dist\lib\asset-error.js:46:10)
at Function.AssetError.fromError (C:\Program Files\Adobe\Adobe Experience Manager Desktop\javascript\node_modules\@aem-desktop\adobe-asset-repository\dist\lib\asset-error.js:64:25)
at Request.<anonymous> (C:\Program Files\Adobe\Adobe Experience Manager Desktop\javascript\node_modules\@aem-desktop\adobe-asset-repository\dist\lib\repository-utils.js:426:35)
at emitOne (events.js:120:20)
at Request.emit (events.js:210:7)
at Request.onRequestError (C:\Program Files\Adobe\Adobe Experience Manager Desktop\javascript\node_modules\request\request.js:877:8)
at emitOne (events.js:115:13)
at ClientRequest.emit (events.js:210:7)
at ClientRequest.onConnect (C:\Program Files\Adobe\Adobe Experience Manager Desktop\javascript\node_modules\tunnel-agent\index.js:168:23)
at Object.onceWrapper (events.js:320:30), name=AssetError, code=EUNKNOWN

 

Please help us in fixing this issue.

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Best answer by user05162

Ideally, the URL should redirect to login page from the browser, which its not doing. So, you need to fix the "https://edam.capitalgroup.com/" link first.

 

 

 

1 reply

U
Adobe Employee
user05162Adobe EmployeeAccepted solution
Adobe Employee
January 30, 2020

Ideally, the URL should redirect to login page from the browser, which its not doing. So, you need to fix the "https://edam.capitalgroup.com/" link first.

 

 

 

V
vijaykrishna638Author
January 30, 2020

Hi jbar,

 

From my personal Laptop, I am able to access the Link. But the Company laptop I am not even getting the Login Screen.

 

Please find the screenshot below and let us know any possible solution.

 

Thanks,

Vijay.

 

 

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