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AEM and Salesforce Live Chat integration
What is the ideal way of creating an AEM live chat component.
It would be Salesforce chat that would be used for integration.
RajaShankarAccepted solution
Community Advisor
November 30, 2021
Hi @parakh
Idle way to integrate SFDC Live Chat agent to Adobe AEM is by embeeding the javascript snippet provided by Sales Force in AEM Page
Example:
<script type="text/javascript">
if (!window._laq) { window._laq = []; }
window._laq.push(function(){liveagent.showWhenOnline('5734F000000CaS5',document.getElementById ('liveagent_button_online_5734F000000CaS5'));
liveagent.showWhenOffline('5734F000000CaS5', document.getElementById('liveagent_button_offline_5734F000000CaS5'));
});
</script>
<script type='text/javascript' src='https://c.la2-c1cs-ord.salesforceliveagent.com/content/g/js/42.0/deployment.js'></script>
<script type='text/javascript'>
liveagent.init('https://d.la2-c1cs-ord.salesforceliveagent.com/chat', '5724F000000CaRH', '00D4F0000008fZB');
</script>