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saumyaj49332255
saumyaj49332255
Level 2
September 19, 2017
Solved

AEM-ACS Integration Issue

  • September 19, 2017
  • 6 replies
  • 2885 views

Hi,

I am trying to do the AEM-ACS integration for my project.The project runs on AEM 6.3

I have set the configurations required for Adobe Campaign in **Tools->Cloud Services->Adobe Campaign** and the connection is successful.

However, I have also set the other configuration such as

-Day CQ Link Externalizer and Adobe Campaign Integration in system/console/configMgr,

-Setting up cloud services in the page properties and have also set the password for campaign-remote user.

Then , I created a page using OOB template i.e **Adobe Campaign Email(ACS)** under content/campaigns and run the workflow **Approve for Adobe Campaign** on it.

The workflow gets completed and the page shows the Status as approved and gets published.

But the ACS team is not able to receive the page and on connecting with AEM it shows this error.

Also giving out some links which I have followed :

https://helpx.adobe.com/experience-manager/using/aem_campaign.html

https://docs.adobe.com/docs/en/aem/6-3/administer/integration/marketing-cloud/campaign/troubleshooting-campaignintegration.html

Can anyone tell me where I have gone wrong?

Thank You !

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    Best answer by ogill

    Hi,

    I just got the very same error. The way I resolved it was that I had made a mistake and didn't Save the email in Campaign after setting AEM as the content Source for the email.

    So

    1. Click on Confirm after you have selected AEM and the AEM account in the Content section of the Email's properties
    2. On the Summary page, make sure you select Save
    3. Then when you edit the email and the AEM icon appears, if you click it, you should get the template being pulled through from AEM

    Regards,

    Opakr

    6 replies

    Feike_Visser1
    Adobe Employee
    Feike_Visser1Adobe Employee
    Adobe Employee
    September 19, 2017

    Couple of things here:

    - This is a connection from ACS to AEM

    - AEM-cloudservices are not used

    - Check in the AEM-access.log if you see the incoming request.

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    September 20, 2017

    Make sure:

    1.That the URL mentioned in externalized config are reachable. Also, try to switch from localhost to an IP-address.

    2.The Authorization header is mandatory as ACS is using Basic Authentication in order to retrieve the content from AEM. In the dispatcher configuration, the Authorization needs to be present in the list of the headers in the section /clientheaders

    If it is the case,  check that there is no RequestHeader unset Authorization instruction in any of the configuration file of the web server.

    ~kautuk

    Kautuk Sahni
    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    September 21, 2017

    Did you get this working?

    ~kautuk

    Kautuk Sahni
    saumyaj49332255
    saumyaj49332255Author
    Level 2
    September 26, 2017

    No , tried each n every step. Still stucked .

    Feike_Visser1
    Adobe Employee
    Feike_Visser1Adobe Employee
    Adobe Employee
    September 26, 2017

    Raise a support ticket for this I would advise.

    O
    Adobe Employee
    ogillAdobe EmployeeAccepted solution
    Adobe Employee
    September 26, 2017

    Hi,

    I just got the very same error. The way I resolved it was that I had made a mistake and didn't Save the email in Campaign after setting AEM as the content Source for the email.

    So

    1. Click on Confirm after you have selected AEM and the AEM account in the Content section of the Email's properties
    2. On the Summary page, make sure you select Save
    3. Then when you edit the email and the AEM icon appears, if you click it, you should get the template being pulled through from AEM

    Regards,

    Opakr

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