AEM-6.5 Service Pack 23 install does not work | Community
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A
anasustic
Level 6
June 12, 2025
Solved

AEM-6.5 Service Pack 23 install does not work

  • June 12, 2025
  • 3 replies
  • 1142 views

Hi all,

I upgraded my local instance of AEM from SP21 to SP23 using the AEM-6.5-Service-Pack-23-6.5.23.zip package.

The http://localhost:4502/system/console/status-productinfo still shows 

 Adobe Experience Manager (6.5.21.0)

Any suggestions why the productinfo does not show 6.5.23.0?

 

This is the output from the error log:

 

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Best answer by ButhpurKiran

Hi,

 

Can you check and validate your build from below 2 points 

1. If all bundles are in active/resolved state in Felix Server (http://localhost:4502/system/console/bundles)

2. Stop AEM instance, and clear the directory <your-local-aem-install-path>/crx-quickstart/launchpad/installer and Restart AEM and Re-Install the AEM-6.5-Service-Pack-23-6.5.23.zip package.

 

Check error logs for install status. Alternatively, validate version displayed in welcome page( http://localhost:4502/libs/cq/core/content/welcome.html )
(or) 
Inspect /libs/system/aem-service-pckg-6.5.23  path in CRXDE(http://localhost:4502/crx/de)

Thanks,

 

Kind regards,

Kiran Buthpur

3 replies

ButhpurKiran
ButhpurKiranAccepted solution
Level 4
June 12, 2025

Hi,

 

Can you check and validate your build from below 2 points 

1. If all bundles are in active/resolved state in Felix Server (http://localhost:4502/system/console/bundles)

2. Stop AEM instance, and clear the directory <your-local-aem-install-path>/crx-quickstart/launchpad/installer and Restart AEM and Re-Install the AEM-6.5-Service-Pack-23-6.5.23.zip package.

 

Check error logs for install status. Alternatively, validate version displayed in welcome page( http://localhost:4502/libs/cq/core/content/welcome.html )
(or) 
Inspect /libs/system/aem-service-pckg-6.5.23  path in CRXDE(http://localhost:4502/crx/de)

Thanks,

 

Kind regards,

Kiran Buthpur

    A
    anasusticAuthor
    Level 6
    June 12, 2025

    Hi @buthpurkiran 

    Thanks a lot for your reply.

    Here are my answers:

    1) Bundle information: 650 bundles in total - all 650 bundles active

    2. I stopped the AEM instance, deleted 900 elements in <your-local-aem-install-path>/crx-quickstart/launchpad/installer, restarted the instance and installed AEM-6.5-Service-Pack-23-6.5.23.zip package

     

    This is the output from my error.log. The last entry belongs to the reinstall.

     

    $ grep "servicepack" error.log
    12.06.2025 08:51:21.600 *INFO* [qtp117953585-91] org.apache.jackrabbit.vault.packaging.impl.ActivityLog adobe/cq650/servicepack:aem-service-pkg:6.5.23.0: INSTALL
    12.06.2025 08:52:57.955 *INFO* [qtp117953585-1865] org.apache.jackrabbit.vault.packaging.impl.ActivityLog adobe/cq650/servicepack/.snapshot:aem-service-pkg:6.5.23.0: EXTRACT
    12.06.2025 08:52:57.975 *INFO* [qtp117953585-1865] org.apache.jackrabbit.vault.packaging.impl.ActivityLog adobe/cq650/servicepack:aem-service-pkg:6.5.23.0: UNINSTALL
    12.06.2025 08:54:28.634 *INFO* [qtp117953585-91] org.apache.jackrabbit.vault.packaging.impl.ActivityLog adobe/cq650/servicepack:aem-service-pkg:6.5.23.0: REMOVE
    12.06.2025 10:08:03.151 *INFO* [qtp117953585-89] org.apache.jackrabbit.vault.packaging.impl.ActivityLog adobe/cq650/servicepack:aem-service-pkg:6.5.23.0: CREATE
    12.06.2025 10:08:03.151 *INFO* [qtp117953585-89] org.apache.jackrabbit.vault.packaging.impl.ActivityLog adobe/cq650/servicepack:aem-service-pkg:6.5.23.0: UPLOAD
    12.06.2025 10:08:45.470 *INFO* [qtp117953585-89] org.apache.jackrabbit.vault.packaging.impl.ActivityLog adobe/cq650/servicepack/.snapshot:aem-service-pkg:6.5.23.0: CREATE
    12.06.2025 10:08:45.607 *INFO* [qtp117953585-89] org.apache.jackrabbit.vault.packaging.impl.ActivityLog adobe/cq650/servicepack/.snapshot:aem-service-pkg:6.5.23.0: SNAPSHOT
    12.06.2025 10:08:46.881 *INFO* [qtp117953585-89] org.apache.jackrabbit.vault.packaging.impl.ActivityLog adobe/cq650/servicepack:aem-service-pkg:6.5.23.0: INSTALL
    12.06.2025 14:14:58.823 *INFO* [qtp1507771362-85] org.apache.jackrabbit.vault.packaging.impl.ActivityLog adobe/cq650/servicepack:aem-service-pkg:6.5.23.0: INSTALL

     


    Here you can see the /libs/system/aem-service-pckg-6.5.23:

     

    Unfortunatelly the version still shows: 6.5.21

    MukeshYadav_
    Community Advisor
    MukeshYadav_Community Advisor
    Community Advisor
    June 12, 2025

    Hi @anasustic ,
    We have upgraded to sp 23 and its working fine.
    Just cross verify if you have updated version in main pom file as well.

    <dependency>
        <groupId>com.adobe.aem</groupId>
        <artifactId>uber-jar</artifactId>
        <version>6.5.23</version>
        <scope>provided</scope>
    </dependency>

    Thanks

    A
    anasusticAuthor
    Level 6
    June 12, 2025

    Hi @mukeshyadav_ 

     

    Yes we have in the main pom the following property and we deployed it to the instance:

    <uber.jar.version>6.5.23</uber.jar.version>
    SantoshSai
    Community Advisor
    SantoshSaiCommunity Advisor
    Community Advisor
    June 13, 2025

    Hi @anasustic,

    Following the exact steps as you - works for me.

    Could you try?

    1. What does it shoes here: http://localhost:4502/system/console/productinfo
    2. Not sure if it's browser cache - may be try checking on a different browser/incognito?
    Santosh Sai
      A
      anasusticAuthor
      Level 6
      June 13, 2025

      Hi,

      I ended up setuping a new instance and installing SP23 on top.

      Thanks for all your answers and best regards.

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