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AEM 6.1 Server Startup error

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I'm getting following error on AEM 6.1 server startup. Because of this error, lot of cq.social components are in satisfied state (not active). Is there any hotfix available for this error?

Is anybody else facing the similar issue?

23.09.2015 06:13:19.252 *WARN* [qtp104801753-47175] com.adobe.cq.social.cq-social-ugcbase [com.adobe.cq.social.commons.impl.SocialUtilsImpl(970)] Failure loooking up method bindPageManagerFactory(org.osgi.framework.ServiceReference) in class class com.adobe.cq.social.commons.impl.SocialUtilsImpl. Assuming no such method. (java.lang.NoClassDefFoundError: com/adobe/cq/social/ugcbase/SocialException)
java.lang.NoClassDefFoundError: com/adobe/cq/social/ugcbase/SocialException
        at java.lang.Class.getDeclaredMethods0(Native Method)
        at java.lang.Class.privateGetDeclaredMethods(Class.java:2615)
        at java.lang.Class.getDeclaredMethod(Class.java:2007)
        at org.apache.felix.scr.impl.helper.BaseMethod.getMethod(BaseMethod.java:316)
        at org.apache.felix.scr.impl.helper.BindMethod.getServiceReferenceMethod(BindMethod.java:345)
        at org.apache.felix.scr.impl.helper.BindMethod.doFindMethod(BindMethod.java:112)
        at org.apache.felix.scr.impl.helper.BaseMethod.findMethod(BaseMethod.java:171)
        at org.apache.felix.scr.impl.helper.BaseMethod.access$400(BaseMethod.java:37)
        at org.apache.felix.scr.impl.helper.BaseMethod$NotResolved.resolve(BaseMethod.java:558)
        at org.apache.felix.scr.impl.helper.BaseMethod$NotResolved.methodExists(BaseMethod.java:580)
        at org.apache.felix.scr.impl.helper.BaseMethod.methodExists(BaseMethod.java:513)
        at org.apache.felix.scr.impl.helper.BindMethod.getServiceObject(BindMethod.java:573)
        at org.apache.felix.scr.impl.manager.DependencyManager.getServiceObject(DependencyManager.java:2037)

23.09.2015 06:13:19.255 *ERROR* [FelixDispatchQueue] com.adobe.cq.social.cq-social-ugcbase FrameworkEvent ERROR (org.osgi.framework.ServiceException: Service factory exception: com/adobe/cq/social/ugcbase/SocialException)
org.osgi.framework.ServiceException: Service factory exception: com/adobe/cq/social/ugcbase/SocialException
        at org.apache.felix.framework.ServiceRegistrationImpl.getFactoryUnchecked(ServiceRegistrationImpl.java:347)
        at org.apache.felix.framework.ServiceRegistrationImpl.getService(ServiceRegistrationImpl.java:243)
        at org.apache.felix.framework.ServiceRegistry.getService(ServiceRegistry.java:357)
        at org.apache.felix.framework.Felix.getService(Felix.java:3671)
        at org.apache.felix.framework.BundleContextImpl.getService(BundleContextImpl.java:470)
        at org.apache.felix.scr.impl.manager.SingleRefPair.getServiceObject(SingleRefPair.java:72)
        at org.apache.felix.scr.impl.helper.BindMethod.getServiceObject(BindMethod.java:576)
        at org.apache.felix.scr.impl.manager.DependencyManager.getServiceObject(DependencyManager.java:2037)
        at org.apache.felix.scr.impl.manager.DependencyManager$SingleStaticCustomizer.prebind(DependencyManager.java:1001)
        at org.apache.felix.scr.impl.manager.DependencyManager.prebind(DependencyManager.java:1410)
        at org.apache.felix.scr.impl.manager.AbstractComponentManager.collectDependencies(AbstractComponentManager.java:983)

          at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NoClassDefFoundError: com/adobe/cq/social/ugcbase/SocialException
        at java.lang.Class.getDeclaredMethods0(Native Method)
        at java.lang.Class.privateGetDeclaredMethods(Class.java:2615)
        at java.lang.Class.getDeclaredMethods(Class.java:1860)
        at org.apache.felix.scr.impl.helper.BindMethod.getServiceObjectAssignableMethod(BindMethod.java:411)
        at org.apache.felix.scr.impl.helper.BindMethod.doFindMethod(BindMethod.java:178)
        at org.apache.felix.scr.impl.helper.BaseMethod.findMethod(BaseMethod.java:171)
        at org.apache.felix.scr.impl.helper.BaseMethod.access$400(BaseMethod.java:37)
        at org.apache.felix.scr.impl.helper.BaseMethod$NotResolved.resolve(BaseMethod.java:558)
        at org.apache.felix.scr.impl.helper.BaseMethod$NotResolved.methodExists(BaseMethod.java:580)
        at org.apache.felix.scr.impl.helper.BaseMethod.methodExists(BaseMethod.java:513)
        at org.apache.felix.scr.impl.helper.BindMethod.getServiceObject(BindMethod.java:573)
        at org.apache.felix.scr.impl.manager.DependencyManager.getServiceObject(DependencyManager.java:2037)
        at org.apache.felix.scr.impl.manager.DependencyManager$SingleStaticCustomizer.prebind(DependencyManager.java:1001)
        at org.apache.felix.scr.impl.manager.DependencyManager.prebind(DependencyManager.java:1410)
        at org.apache.felix.scr.impl.manager.AbstractComponentManager.collectDependencies(AbstractComponentManager.java:983)
        at org.apache.felix.scr.impl.manager.SingleComponentManager.getServiceInternal(SingleComponentManager.java:778)
        at org.apache.felix.scr.impl.manager.SingleComponentManager.getService(SingleComponentManager.java:749)
        at org.apache.felix.framework.ServiceRegistrationImpl.getFactoryUnchecked(ServiceRegistrationImpl.java:343)
        ... 146 common frames omitted
Caused by: java.lang.ClassNotFoundException: com.adobe.cq.social.ugcbase.SocialException not found by com.adobe.cq.social.cq-social-ugcbase-api [575]

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joerghohAccepted solution

Adobe Employee

Hi,

in that case please raise a Daycare ticket, and please provide the list of bundles you started with in 6.0, and the way you upgraded to AEM 6.1. You might want to add also the version of the JVM you are using (java --version).

kind regards,
Jörg

Kunal_Gaba_

New Member

If you reinstall cq-socialcommunities-pkg-1.7.197.zip then all dependent packages of social feature will be installed again.

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C

cq_5_5Author

Level 2

One more thing, i noticed that following two packages are not upgraded:

cq-social-core-pkg-1.5.35.zip (also has dependencies error)

cq-social-storage-pkg-1.0.9.zip

Also I am seeing two additional bundles in upgraded instance which are not there in the AEM 6.1 fresh installation

AEM Social Communities Storage - Bundlecom.adobe.cq.social.cq-social-storage

AEM Social Communities UGC Base - Bundlecom.adobe.cq.social.cq-social-ugcbase

do we need these bundles on 6.1 instance?

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C

cq_5_5Author

Level 2

Executed following command for upgrade:

java -Xmx4096m -XX:MaxPermSize=1024M -jar cq5-author-p7402.jar -r author,crx3,crx3tar

@Kunal,

I checked for both the packages. Both the packages are installed on the upgraded instance.

cq-social-commons-pkg-1.5.151.zip

cq-socialcommunities-pkg-1.7.197.zip

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joerghoh

Accepted solution

Adobe Employee

Hi,

in that case please raise a Daycare ticket, and please provide the list of bundles you started with in 6.0, and the way you upgraded to AEM 6.1. You might want to add also the version of the JVM you are using (java --version).

kind regards,
Jörg

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Kunal_Gaba_

New Member

It could have happened that during the upgrade some of the 6.1 social packages may not have got installed. Go to crx/packmgr and see if the following packages are in installed state or not -

cq-social-commons-pkg-1.5.151.zip

cq-socialcommunities-pkg-1.7.197.zip

I guess social-commons package wasn't installed and thats why you see all these OSGI errors in the bundles. If it is not installed try installing it manually and share any errors you see in the installation.

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