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Katrien1
Level 3
October 16, 2015
Solved

AEM 6.0 with SP1

  • October 16, 2015
  • 4 replies
  • 1372 views

Funny thing going on. I've got a clean AEM 6.0 instance running against a MongoDB replica set of 3 members. Author only. Right after bringing this environment up, I install SP1 and I get this error

AuthenticationSupport service missing. Cannot authenticate request.

I search online and tried to resolve this as suggested by checking un-active bundles (all active) but nothing works. I've tried many times over to double check. Same thing keep happening. Something must be corrupted in my environment (Mac)

Any suggestions? I did have Java 8 installed earlier but wiped that completely and now have Java 7 installed.

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Best answer by smacdonald2008

After checking with internal Adobe people, its recommended that you open a support ticket here:

https://helpx.adobe.com/marketing-cloud/contact-support.html

4 replies

smacdonald2008
smacdonald2008Accepted solution
Level 10
October 16, 2015

After checking with internal Adobe people, its recommended that you open a support ticket here:

https://helpx.adobe.com/marketing-cloud/contact-support.html

K
Katrien1Author
Level 3
October 16, 2015

Strange resolution. Someone here might have seen something similar, no? It's clearly something I've recently changed to my machine, because this used to work before. Someone else might recognise it?

Sham_HC
Sham_HC
Level 10
October 16, 2015

If you tried to run aem6 with java 8 & then trying to install sp1 does not work. Instead you should use aem6+sp1 together http://docs.adobe.com/docs/en/aem/6-0/release-notes-sp2.html#Include%20the%20service%20pack%20with%20initial%20installation

BTB sp2 is out.

K
Katrien1Author
Level 3
October 16, 2015

Thanks. I did try that too. Tried all combinations. All starting from fresh installation. I can pinpoint it to my mongodb setup which I also refreshed though. Not sure what it is. Anyway, if I get stuck will open Daycare ticket.

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