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SwethaMe
Level 1
July 20, 2026
Solved

Adobe RUM script monitoring by one trust

  • July 20, 2026
  • 4 replies
  • 63 views

We are currently on AEM 6.5.2 LTS and i see the RUM script loading on the publish url. We need to make the script opt in based on if the performance cookies are allowed on one trust cookie consent. How can we control the script thats being loaded by Adobe dynamically? any help will be appreciated.

Thanks,

~Sandy

Best answer by Saravanan_Dharmaraj

What i have seen in terms of Adobe RUM implementation , its deployed like hotfix/package from Adobe which affects all the pages rendered published. I doubt you can wrap around your logic in this. In any case you can create a ticket with Adobe and ask for suggestion. Custom or other 3rd party RUM scripts you have control.

4 replies

rk_pandian
rk_pandian
Level 4
July 21, 2026

Hello ​@SwethaMe,

At the moment, I dont see any way to control the RUM script injected by Adobe as it is automatic. I see a way to disable the Operational Telemetry via Cloud environment variable, but then you have to use another 3rd party tool OR build your own to monitor the performance.

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/sites/operational-telemetry-for-aem-as-a-cloud-service#faq

 

Once you read the allowed cookie data/category from OneTrust you can inject a script to enable performance measuring.

 

Hope this helps!

 

Regards,

Ramkumar

rk_pandian
rk_pandian
Level 4
July 21, 2026

​@SwethaMe Also can you please explain why you need to allow OpTel (RUM) based on the selection of performance cookies? because they both are doing almost similar thing behind the scenes. OneTrust collects those to measure KPIs whereas RUM gathers anonymous operations data to discover and fix functional and performance issues.

If possible, you can choose any one based on the business decision and not create an inter-dependency here.

 

Regards,

Ramkumar

Saravanan_Dharmaraj
Community Advisor
Saravanan_DharmarajCommunity AdvisorAccepted solution
Community Advisor
July 21, 2026

What i have seen in terms of Adobe RUM implementation , its deployed like hotfix/package from Adobe which affects all the pages rendered published. I doubt you can wrap around your logic in this. In any case you can create a ticket with Adobe and ask for suggestion. Custom or other 3rd party RUM scripts you have control.

    S
    SwethaMeAuthor
    Level 1
    July 28, 2026

    Thank you! Reached out to the support team and they mentioned the same and recommended to not monitor it under onetrust. We have reached out to our Privacy team with that and this issue is resolved now.

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