Skip to main content
Level 1
Jul 20, 2026 3:49 PM UTC
Solved

Adobe RUM script monitoring by one trust

We are currently on AEM 6.5.2 LTS and i see the RUM script loading on the publish url. We need to make the script opt in based on if the performance cookies are allowed on one trust cookie consent. How can we control the script thats being loaded by Adobe dynamically? any help will be appreciated.

Thanks,

~Sandy

Saravanan_Dharmaraj
Saravanan_DharmarajAccepted solution
Community Advisor
Jul 21, 2026 5:07 PM UTC

What i have seen in terms of Adobe RUM implementation , its deployed like hotfix/package from Adobe which affects all the pages rendered published. I doubt you can wrap around your logic in this. In any case you can create a ticket with Adobe and ask for suggestion. Custom or other 3rd party RUM scripts you have control.

4 replies

rk_pandian
Level 4
Jul 21, 2026 10:09 AM UTC

Hello ​@SwethaMe,

At the moment, I dont see any way to control the RUM script injected by Adobe as it is automatic. I see a way to disable the Operational Telemetry via Cloud environment variable, but then you have to use another 3rd party tool OR build your own to monitor the performance.

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/sites/operational-telemetry-for-aem-as-a-cloud-service#faq

 

Once you read the allowed cookie data/category from OneTrust you can inject a script to enable performance measuring.

 

Hope this helps!

 

Regards,

Ramkumar

Translate
rk_pandian
Level 4
Jul 21, 2026 10:35 PM UTC

​@SwethaMe Also can you please explain why you need to allow OpTel (RUM) based on the selection of performance cookies? because they both are doing almost similar thing behind the scenes. OneTrust collects those to measure KPIs whereas RUM gathers anonymous operations data to discover and fix functional and performance issues.

If possible, you can choose any one based on the business decision and not create an inter-dependency here.

 

Regards,

Ramkumar

Translate
Saravanan_Dharmaraj
Community Advisor
Saravanan_DharmarajCommunity AdvisorAccepted solution
Community Advisor
Jul 21, 2026 5:07 PM UTC

What i have seen in terms of Adobe RUM implementation , its deployed like hotfix/package from Adobe which affects all the pages rendered published. I doubt you can wrap around your logic in this. In any case you can create a ticket with Adobe and ask for suggestion. Custom or other 3rd party RUM scripts you have control.

Translate
SwethaMeAuthor
Level 1
Jul 28, 2026 1:42 PM UTC

Thank you! Reached out to the support team and they mentioned the same and recommended to not monitor it under onetrust. We have reached out to our Privacy team with that and this issue is resolved now.

Translate