ACS-Commons "Send Templated Email" process: "could not resolve to a valid template" Error

Forum|Forum|4 years ago
August 26, 2021
2 replies
3764 views

Hi All,

Hope you all are doing well.

I'm trying to use ACS-Commons "Send Templated Email" process in my workflow step to send templated emails. And getting below message in the logs:

"Mail template path [ /apps/workflows/templates/email-templates/send-to-approver.txt ] could not resolve to a valid template"

SMTP is enabled and I'm able to send emails from that environment. Can someone help me understand and resolve this.

Regards,

Chitransh

Best answer by chitranshs90502

Hi @ritesh_mittal ,

Thanks. System user didn't have required permission. Issue is resolved now.

Regards,

Chitransh

Ritesh_Mittal

Community Advisor and Adobe Champion

Hi @chitranshs90502 ,

Are you able to see /apps/workflows/templates/email-templates/send-to-approver.txt through CRXDE?

Also, check if your system user has access to the template path, If you are getting the above error while backend execution.

C

chitranshs90502AuthorAccepted solution

Level 2

Hi @ritesh_mittal ,

Thanks. System user didn't have required permission. Issue is resolved now.

Regards,

Chitransh

btaymaz1

Level 2

Hi @chitranshs90502

Can you share your template? I'm getting same error but maybe my template is not good.

Thanks

Kiran_Vedantam

Community Advisor

Hi @chitranshs90502,

Templates are nt:file nodes in the repository containing a text file. The text file contains the complete email.

Here is the offical documentation: https://adobe-consulting-services.github.io/acs-aem-commons/features/e-mail/email-api/index.html#creating-an-email-template

Kindly note that the files under /apps are project related code and its not advisable be used to save the content which is generic. So, create the same template under /content, to access it, create a system(service) user and give the permissions specific to that path to avoid and future permissions issues.

System user detailshttps://docs.adobe.com/content/help/en/experience-manager-65/administering/security/security-service-users.html

Hope this helps.

Thanks,

Kiran Vedantam.