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kalpanadevisu
Level 2
May 20, 2025
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403 Forbidden error while listing organization in Adobe aio CLI

  • May 20, 2025
  • 2 replies
  • 786 views

Hi,

 

I'm trying to run the aio cloudmanager:org:list command, it returns a blank response — no organizations are listed.
 
C:\>aio cloudmanager:org:list Org Id Org Name Roles Active ────── ──────── ───── ──────
 
Additionally, when I try to use workspace-related commands like aio console workspace:select or aio console project:select, I get a 403 Forbidden error.
 
This is the example error it's throwing. 
C:\>aio console project:select » Error: [CoreConsoleAPISDK:ERROR_GET_PROJECTS_BY_ORG_ID] 403 - Forbidden » ({"id":"1234jsd-123md-123-456-asei122","messages":[{"template":"ERR_MSG_OPERATION_NOT_ALLOWED","message":"User XYZ@AdobeID » is not allowed to access resources of org 123"}]}) C:\>aio cloudmanager:org:select » Error: [CloudManagerCLI:NO_CM_ORGS] No Cloud Manager authorized organizations found. » Code: NO_CM_ORGS
 
Everything was working fine for me earlier, but suddenly I'm no longer able to access it.
If this issue is related to permission, could someone please help me understand what exact permission or privileges needed? 
 
Appreciate all your responses.
 
Thanks,
Kalpana
Best answer by SantoshSai

Hi @kalpanadevisu,

There might be some issue with: 

  1. Your user was removed from the organization, or your entitlements were changed.

  2. Cloud Manager product profile access was revoked in the Adobe Admin Console.

  3. Org context was previously cached, but permissions have since changed.

  4. You're logged into the wrong Adobe account in aio.

Try these steps:

1. Confirm you have the right Org and access

  • Visit: https://adminconsole.adobe.com

  • Check:

    • Are you still listed under the organization?

    • Do you still have access to the Cloud Manager product profile?

      • Go to Products > Adobe Experience Cloud > Cloud Manager, then see if your name is there.

2. Logout and re-authenticate in AIO CLI

Clear cached tokens and log back in:

aio logout
aio login

Then check:

aio cloudmanager:org:list
3. Use the correct Adobe IMS Org

Sometimes multiple orgs are cached. Ensure you're using the one that has Cloud Manager access:

aio config:get ims.org

If it's not the right one, switch or remove and re-login.

Hope that helps!

2 replies

SantoshSai
Community Advisor
SantoshSaiCommunity AdvisorAccepted solution
Community Advisor
May 20, 2025

Hi @kalpanadevisu,

There might be some issue with: 

  1. Your user was removed from the organization, or your entitlements were changed.

  2. Cloud Manager product profile access was revoked in the Adobe Admin Console.

  3. Org context was previously cached, but permissions have since changed.

  4. You're logged into the wrong Adobe account in aio.

Try these steps:

1. Confirm you have the right Org and access

  • Visit: https://adminconsole.adobe.com

  • Check:

    • Are you still listed under the organization?

    • Do you still have access to the Cloud Manager product profile?

      • Go to Products > Adobe Experience Cloud > Cloud Manager, then see if your name is there.

2. Logout and re-authenticate in AIO CLI

Clear cached tokens and log back in:

aio logout
aio login

Then check:

aio cloudmanager:org:list
3. Use the correct Adobe IMS Org

Sometimes multiple orgs are cached. Ensure you're using the one that has Cloud Manager access:

aio config:get ims.org

If it's not the right one, switch or remove and re-login.

Hope that helps!

Santosh Sai
    K
    kalpanadevisuAuthor
    Level 2
    May 20, 2025
    Thanks for the guidance.
     
    I reviewed my profile in the Adobe Admin Console and it looks like Adobe I/O products is missing for my user. I've requested the necessary access to be added.
     
    Once the required product access is granted to my role, I’ll recheck everything and confirm if the issue is resolved.
     
    Thanks
      chaudharynick
      chaudharynick
      Level 4
      May 21, 2025

      Hi @kalpanadevisu 

       

      Please check if you have access to this or not in your Products Tab, as well as Developer Access Tab - Adobe Experience Manager as a Cloud Service - Cloud Manager

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