I am doing a POC on EDS/Franklin. When i followed the tutorial and upload word docx instead of google doc. The site does not load.

Hi @abuthahir03 ,

Kindly refer https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/edge-delivery/document-authoring/setup-customer-sharepoint

Also is there any specific error you are getting while using the sharepoint for uploading word document for EDS.

Thanks

Hello,

in case you are using Google Drive/Docs, you cannot simply upload a DOC or DOCX file. Check this https://support.aodocs.com/hc/en-us/articles/210147546-Convert-Microsoft-Office-files-to-Google-files 

Hope this helps,

Daniel

Hello,

in case you are using Google Drive/Docs it uses a different format than Word on your PC, so you cannot simply upload a .doc or docx there. Try this:

1. Open your library in Google Drive.
2. Select the file you want to convert.
3. Open the More actions menu and select Convert to Google Docs.
4. In the dialog, select the destination folder for the converted document. You can select My Drive or The current folder.
5. Click Convert.

Hope this helps,

Daniel

@abuthahir03 Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!