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bla3
April 17, 2025
Question

Not able to send Reminder mail

  • April 17, 2025
  • 2 replies
  • 422 views

I just created an agreement. Now I'm trying to send reminder mail to the participants. Getting error.  

Please find below screenshot for reference.

 

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2 replies

AnkitJasani29
AnkitJasani29
Level 6
April 24, 2025

Hi @bla3 ,

 

You're trying to send a reminder for an agreement that is either:

  • Canceled, or
  • Not yet in an ACTIVE state

 

Make sure the agreement is in an active state before sending a reminder. An agreement becomes active after:

  • All parties have viewed or interacted with it
  • It's not in a draft, canceled, or expired state

Steps to Check:

1) Get Agreement Status Use this API to check agreement status:

GET /agreements/{agreementId}
Look for the "status" field in the response. It should be:

"status": "IN_PROCESS"
or another valid active state (like OUT_FOR_SIGNATURE, etc.)

 

2) Ensure You're Not Sending to a Canceled Agreement If the agreement was canceled, you'll need to re-create it and ensure it's sent properly.

 

3) Wait a Bit If Just Created Sometimes newly created agreements take a few seconds to move to an active state. Wait briefly and try again.

    AmitVishwakarma
    Community Advisor
    AmitVishwakarmaCommunity Advisor
    Community Advisor
    April 30, 2025

    Hi @bla3 ,

    Step 1: Get Agreement Status

    Use this API to check the current state of the agreement:

    GET https://secure.na1.adobesign.com/api/rest/v6/agreements/{agreementId} Authorization: Bearer {access_token}

    Look for this in the response:

    "status": "OUT_FOR_SIGNATURE"

    Only proceed if status is one of these:
    - OUT_FOR_SIGNATURE
    - IN_PROCESS
    - WAITING_FOR_MY_SIGNATURE

    Do not proceed if status is:
    - DRAFT
    - CANCELLED
    - EXPIRED
    - SIGNED
    - ARCHIVED

    Step 2: Confirm the Participant ID

    Use this API to list participants and get the correct participant ID:

    Step 2: Confirm the Participant ID Use this API to list participants and get the correct participant ID:

    Copy the exact participantId from the response.

    Step 3: Send the Reminder

    Now use the POST request (like you did) but with verified active agreement and valid participantId:

    POST https://secure.na1.adobesign.com/api/rest/v6/agreements/{agreementId}/reminders Authorization: Bearer {access_token} Content-Type: application/json { "recipientParticipantIds": ["{valid_participantId}"] }

    If everything above is correct, this request will succeed.

    If you’re calling this right after creating the agreement, wait 5–10 seconds before sending the reminder. Sometimes Adobe Sign takes a few seconds to mark the agreement as active.

    Regards,
    Amit

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