Visitor ID counted as 2 unique visitors on the same day, same device | Community
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arjunv1992
arjunv1992
November 21, 2019
Solved

Visitor ID counted as 2 unique visitors on the same day, same device

  • November 21, 2019
  • 2 replies
  • 2400 views

Hi,


I am an Analyst at Viacom and I am working on a project looking at user behavior on our app tagged with Adobe Analytics. What I see in the data is that sometimes, 1 visitor ID is counted as 2 Unique Visitors on the same day, on the same device. I am trying to find out how can this be possible? Any help is appreciated.

Thank You!

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Best answer by Pablo_Childe

The visitor ID is it based off of the Adobe Cookie or something you capture in a custom metric?

See here

Identify unique visitors

2 replies

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity AdvisorAccepted solution
Community Advisor
November 27, 2019

The visitor ID is it based off of the Adobe Cookie or something you capture in a custom metric?

See here

Identify unique visitors

KDSingh14
KDSingh14
November 29, 2019

Hi Arjun,

You must have captured Visitor ID into some evar/prop. So treat the visitor ID captured as a value for evar/prop. As Adobe identified visitor based on cookie (s_vi() or MID()). So 2 Unique visitor for same Visitor ID means, same value for evar/prop(captured as visitor id), 2 cookie got set.

This can happen if evar has a persistance whereas cookie set if image request cannot find related cookie(s_vi() or MID) on thebrowser.

regards

karandeep Singh

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