video time viewed report: Time viewed not correct | Community
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george_ludlow
george_ludlow
October 16, 2015
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video time viewed report: Time viewed not correct

  • October 16, 2015
  • 1 reply
  • 614 views

Hi. 

We are using Version 15 and are trying to get data regarding time viewed for each of the videos.  The site is low volume -- with about 100K unique visits per month.  If I look at the "Video Time Viewed Report" for a given day (July 1), the recorded time I'm getting is... "3090117321315:21:24" -- which is clearly not correct (even as seconds).  Anyone able to provide thoughts as to why this might be happening?

 

Thanks,

George

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    Best answer by Gigazelle

    Does it do that for any other days? If it's not a one-off, it sounds like an implementation issue. 

    I'd recommend playing the video in question with the debugger open - you'll be able to see the data sent to the Analytics servers for each video request.

    1 reply

    Gigazelle
    Adobe Employee
    GigazelleAdobe EmployeeAccepted solution
    Adobe Employee
    October 16, 2015

    Does it do that for any other days? If it's not a one-off, it sounds like an implementation issue. 

    I'd recommend playing the video in question with the debugger open - you'll be able to see the data sent to the Analytics servers for each video request.

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