Using Postman to make AA API requests (multiple companies issue during generate token process) | Community

Level 2

Question

Using Postman to make AA API requests (multiple companies issue during generate token process)

Forum|Forum|7 months ago
June 29, 2025
2 replies
416 views

Field DescriptionWhat product are you using?What area of the product are you using?What are you trying to achieve?What’s the problem or error?What have you tried so far?Environment / VersionScreenshots / Videos / Logs / Code

Adobe Analytics

API 2.0

make API 2.0 requests using Postman

denied access

token generation /

I am attempting to follow the steps at this URL (with helpful video)

Using Postman to Make Adobe Analytics 2.0 API Requests | Adobe Analytics

My issue is that my Adobe ID has multiple companies attached. When get to the part to generate a token, I am taken to a screen to authenticate my Adobe login credentials and that's OK. I am then taken to a screen where I select the Company and there the process laid out in the video drops dead - no token is generated and an error Denied or Unauthorized comes in the console (browser or Postman client).

Analytics

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Community Advisor

Community Advisor

Hi @mitchellte1 ,

You're absolutely right to follow the Adobe Experience League Postman + Adobe Analytics API guide, but the issue you're facing with multiple companies during OAuth token generation is a known and frustrating limitation in some cases.

Use Adobe Developer Console JWT Integration Instead

This is the most stable method for multi-org setups.

Steps:

Go to Adobe Developer Console
Create a new JWT credential project for Adobe Analytics API
Choose the correct Organization (Org ID) when creating the integration
Download the private key + JSON config
Use Postman or a script to exchange for a token with this payload.

Adobe Docs: JWT Authentication

Use the Right Org in Postman Header After Token Is Generated

Even if you manage to get a token via OAuth flow, you must pass the correct company ID (IMS Org ID) in the header of every request:

x-proxy-global-company-id: your_company_id

To find this:

Go to Adobe Analytics UI → Admin → Company Settings
Or use API call to /companies once token is working

Run the OAuth flow in Incognito browser and pre-select org

Sometimes Adobe gets confused with stored sessions. Try:

Run OAuth callback URL in Incognito browser
Select your org → Adobe redirects back → manually copy the code from URL
Paste the code into Postman → exchange for access token

Alternative: Use Service Account (JWT) or API key-based auth

If this is system-to-system access, the JWT auth method (client credentials) is more stable.

Avoid using OAuth flows with multi-org users for backend/API tasks unless you're doing user-level scoped tasks.

Adobe Employee

Hey @mitchellte1 The video link is bit outdated. Can you try https://developer.adobe.com/analytics-apis/docs/2.0/guides/ or https://developer.adobe.com/analytics-apis/docs/2.0/guides/use-cases/postman/ instead. If still an issue, please log a support ticket and we can take a further look.