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mariet_ta
May 25, 2018
해결됨

[Urgent] Forced Log out in less than 2 clicks from Adobe Analytics

  • May 25, 2018
  • 3 답변들
  • 1384 조회

Hello *Adobe Community,

I'm getting kicked out every minute from the platform with a pop  in :

Your Session Has Expired

I don't know what to do , it's SUPER annoying, since I cannot do ANYTHING !

Could someone please tell me what's wrong ?

이 주제는 답변이 닫혔습니다.
최고의 답변: Gigazelle

Yes, this KB article outlines the most likely underlying cause: Troubleshoot expired sessions in Adobe Analytics

Basically, you'll want to create a ticket with customer care with the IP blocks your organization uses, and we can add them to a whitelist that won't expire a session if you switch to another IP in that range.

3 답변

suneeshkachroo
suneeshkachroo
Level 4
May 25, 2018

looks like you have network restrictions enabled are you an admin or non admin user ? If non admin please check with your admin as there might be restrictionsin accessing the account  from outside company network .

PratheepArunRaj
Adobe Champion, Community Advisor, UG Leader
PratheepArunRajAdobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
May 28, 2018

Dear Mariet,

It is due to Firewall. Reach your IT team to exclude the IP Addresses.

Link for your reference on troubleshooting : login issues in adobe analytics

Thank You!

Arun

Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
    Gigazelle
    Adobe Employee
    GigazelleAdobe Employee답변
    Adobe Employee
    June 4, 2018

    Yes, this KB article outlines the most likely underlying cause: Troubleshoot expired sessions in Adobe Analytics

    Basically, you'll want to create a ticket with customer care with the IP blocks your organization uses, and we can add them to a whitelist that won't expire a session if you switch to another IP in that range.

    약관 및 조건Accessibility statement

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