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alev1
alev1
Level 4
Apr 20, 2017 10:41 AM UTC
Solved

"Unablieve to retrieve reportlet" Dashboard not readable

Hi,

I experenced that for some of my (very long) dashboards the preview function doesn't work properly. Only as pdf's they are loaded properly.

Error message showing is "Unable to retrieve reportlet".

Since this is really annoying, is there a way to prevent this?

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Gigazelle
GigazelleAccepted solution
Adobe Employee
Apr 26, 2017 6:08 PM UTC

Hi AleV,

There are a few options I can think of.

  • Try using Analysis Workspace: It has most dashboard reporting capabilities, and has much better performance.
  • Split the dashboard up so it has less reportlets: I have seen intermittent issues when a large amount of reportlets attempt to request data simultaneously. 
  • Schedule the dashboard daily via email: If you only look at the dashboard daily, send it to yourself via email since you mentioned the PDF's are working correctly.
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1 reply

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
Apr 26, 2017 6:08 PM UTC

Hi AleV,

There are a few options I can think of.

  • Try using Analysis Workspace: It has most dashboard reporting capabilities, and has much better performance.
  • Split the dashboard up so it has less reportlets: I have seen intermittent issues when a large amount of reportlets attempt to request data simultaneously. 
  • Schedule the dashboard daily via email: If you only look at the dashboard daily, send it to yourself via email since you mentioned the PDF's are working correctly.
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