Unable to request DTM API token for Partner Sandbox | Community
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rgrym666
rgrym666
May 25, 2017
Solved

Unable to request DTM API token for Partner Sandbox

  • May 25, 2017
  • 3 replies
  • 1445 views

I'm unable to request for the DTM API token for my partner sandbox account. I've tried writing an email to client care and also tried calling customer care. Please help.

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Best answer by Hyder_Ziaee

Hello,

were you unable to create a ticket with Customer Care? If you are unsupported user, try finding who your organization has as supported user. Otherwise, you can reach out to your Adobe Account Manager for the supported user details as well.

The DTM API token would not be visible to you. It can only be provided by Customer Care.

Let me know if you are still having issues about this.

-Hyder

3 replies

TanmayMathur
Adobe Employee
TanmayMathurAdobe Employee
Adobe Employee
May 25, 2017

Hi, 

Welcome to the community! 

I am not sure if you have access to that DTM Account. If you do, you can click on your profile on the top right and click on edit settings. You will see the API Token at the bottom. Image attached.

I hope that helps.

rgrym666
rgrym666Author
May 25, 2017

I have a Partner Sandbox account and an admin as well but still unable to see that option.

Hyder_Ziaee
Adobe Employee
Hyder_ZiaeeAdobe EmployeeAccepted solution
Adobe Employee
May 31, 2017

Hello,

were you unable to create a ticket with Customer Care? If you are unsupported user, try finding who your organization has as supported user. Otherwise, you can reach out to your Adobe Account Manager for the supported user details as well.

The DTM API token would not be visible to you. It can only be provided by Customer Care.

Let me know if you are still having issues about this.

-Hyder

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