Unable to export the SiteCatalyst Reports to FTP? | Community
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Anonymous
October 16, 2015
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Unable to export the SiteCatalyst Reports to FTP?

  • October 16, 2015
  • 2 replies
  • 1949 views

Hi Team,

This is the first time I'm using this... I was trying to export the SiteCatalyst Reports via FTP option...

Below are the steps that I have followed..

- Browse to Adobe Marketing Cloud -> Analytics -> Reports & Analytics

- Custom Reports -> ExternalUserHits

- Click on Send Button ->   

         Format: Excel / CSV

         Advanced Delivery Options ->  Selected FTP instead of Email

            Given our FTP Server (Our organization FTP Server) details with Host Name / port #/ Directory / User Name / password,

 

The report has been sent through email as failed to upload to the FTP server .. Below is the error message

        Error Message :We were unable to upload your report via FTP due to the following error:

                     Failed to create provided directory

I had given the existing directory in the FTP details section but still it has thrown the above error message

I have tried with Datawarehouse option too but nothing has been uploaded to my FTP server..

Please help me..

Note: I was able to generate the reports and send through email...

 

Thanks in Advance,

Deeepa

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by AkhilSharma

    Hi Deepa,

    Since we haven’t heard back from you recently,hope we were able to answer all your queries and the issue got resolved to your satisfaction. 
    I will go ahead and archive this case as resolved.
    However, if you have any additional questions simply respond to this message and it will be reopened.
    I would appreciate if you could spare your valuable time to participate and identify the correct answer which would be of great help to us.

    Thanks Alexis for the quick help,support and troubleshooting.

    Thanks and Regards

    Akhil 

    2 replies

    Alexis_Cazes_
    Alexis_Cazes_
    Level 10
    October 16, 2015

    1.Make sure the folder already exist on your ftp as adobe will not create the folder.

    2.make sure that you specified the right path to the folder

      AkhilSharma
      AkhilSharmaAccepted solution
      Level 4
      October 16, 2015

      Hi Deepa,

      Since we haven’t heard back from you recently,hope we were able to answer all your queries and the issue got resolved to your satisfaction. 
      I will go ahead and archive this case as resolved.
      However, if you have any additional questions simply respond to this message and it will be reopened.
      I would appreciate if you could spare your valuable time to participate and identify the correct answer which would be of great help to us.

      Thanks Alexis for the quick help,support and troubleshooting.

      Thanks and Regards

      Akhil 

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