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muttinthehut
muttinthehut
Level 2
October 16, 2015
Solved

Trouble using Firefox?

  • October 16, 2015
  • 5 replies
  • 2625 views

Hi - I'm having some difficulty using Firefox when logging into Adobe Analytics.  After logging in, I get no content and the dashboard shows{{'segmentStackingTooltipText'|l10n}}.  It appears to be throwing numerous jQuery errors in the browser.

Are others having trouble as well?

Thanks, Joe

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    Best answer by Leigh_AnnEv

    I have seen this as well -- when I have Charles Debugging Proxy running.  This is a new error for me, as it has never been a problem in the past.  But when I close Charles, everything works fine.

    I have been having significant problems lately in Charles with https and FF.  Since the latest versions of FF, I can't get the SSL proxying to work correctly and sometimes sites won't even load properly. I am not having any problems with Charles in Chrome or IE.

    Do you have a debugger of some sort running?

    5 replies

    B
    Adobe Employee
    BrianAu1Adobe Employee
    Adobe Employee
    October 16, 2015

    Hi Joe,

    I'm on Firefox 35 and have no issues with Adobe Analytics today. You've likely already tried this, but does clearing cache/restarting the Firefox browser resolve?

    Best,

    Brian

    L
    Leigh_AnnEvAccepted solution
    Level 2
    October 16, 2015

    I have seen this as well -- when I have Charles Debugging Proxy running.  This is a new error for me, as it has never been a problem in the past.  But when I close Charles, everything works fine.

    I have been having significant problems lately in Charles with https and FF.  Since the latest versions of FF, I can't get the SSL proxying to work correctly and sometimes sites won't even load properly. I am not having any problems with Charles in Chrome or IE.

    Do you have a debugger of some sort running?

    muttinthehut
    muttinthehutAuthor
    Level 2
    October 16, 2015

    Thanks for the reply Brian.  I did try to clear the cache, but it gave the same results.  It's very likely some issue on my side - just wanted to double check.

    Regards,

    Joe B.

    muttinthehut
    muttinthehutAuthor
    Level 2
    October 16, 2015

    @Nikhil - I get the exact same error message using Chrome and FF.  Actually, it's not an error message, it just shows that response in the dashboard {{'segmentStackingTooltipText'|l10n}}.  The browser is also non-responsive at that point - unresponsive to clicks, no events firing, etc.

    @Leigh Ann E - I am using Firebug, but ran across this issue before loading it.  I was able to open the JS console and it's throwing jQuery errors, as if it either can't find the library or a referenced object is incorrect.

    It works fine in IE, but I get the same results in Chrome and FF.  It's possible something in our network (firewall, proxy, etc.) is causing this, but I find it strange that it can't seem to find the jQuery library.  I would not expect that to be a problem.   I've attached a screenshot of FF and the console to show what's happening.

    It's not a "deal breaker" but I was hoping that I would be able to use FF.

    BTW - I'm new to the community, so thanks all for the responses!

      N
      Nikhil_Bisne
      Level 8
      October 16, 2015

      It is indeed strange. Have you tried to log in using any other browser?

       

      Thanks

      Nikhil

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