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ankur2306
June 8, 2017
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Time Spent Between Payment & Confirmation Page

  • June 8, 2017
  • 2 replies
  • 751 views

Hi Guys,

i'm struggling to find the best way to calculate the time customer spend between payment page & confirmation page. From Payment page after entering the Payment mode we take customer to Payment Gateway(external domain) and upon confirmation brings customer back to Confirmation page.

now i want to see how much time its taking for customer in Payment Gateway for any payment mode.

can anyone suggest best way to do this.

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    Best answer by Hyder_Ziaee

    Not sure if there is a (calculated) metric that you can use to get this.

    However, from implementation perspective, you could set a cookie with the current time stored in it and when the user returns, check for the cookie and calculate the difference in time.

    -Hyder

    2 replies

    Hyder_Ziaee
    Adobe Employee
    Hyder_ZiaeeAdobe EmployeeAccepted solution
    Adobe Employee
    June 9, 2017

    Not sure if there is a (calculated) metric that you can use to get this.

    However, from implementation perspective, you could set a cookie with the current time stored in it and when the user returns, check for the cookie and calculate the difference in time.

    -Hyder

      Gigazelle
      Adobe Employee
      GigazelleAdobe Employee
      Adobe Employee
      June 15, 2017

      You could try using sequential segmentation:

      Include hits where:

      Page equals payment page

      Then

      Page equals confirmation page

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