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ankur2306
Jun 8, 2017 12:30 PM UTC
Solved

Time Spent Between Payment & Confirmation Page

Hi Guys,

i'm struggling to find the best way to calculate the time customer spend between payment page & confirmation page. From Payment page after entering the Payment mode we take customer to Payment Gateway(external domain) and upon confirmation brings customer back to Confirmation page.

now i want to see how much time its taking for customer in Payment Gateway for any payment mode.

can anyone suggest best way to do this.

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    Hyder_Ziaee
    Hyder_ZiaeeAccepted solution
    Adobe Employee
    Jun 9, 2017 5:06 AM UTC

    Not sure if there is a (calculated) metric that you can use to get this.

    However, from implementation perspective, you could set a cookie with the current time stored in it and when the user returns, check for the cookie and calculate the difference in time.

    -Hyder

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    2 replies

    Hyder_Ziaee
    Adobe Employee
    Hyder_ZiaeeAdobe EmployeeAccepted solution
    Adobe Employee
    Jun 9, 2017 5:06 AM UTC

    Not sure if there is a (calculated) metric that you can use to get this.

    However, from implementation perspective, you could set a cookie with the current time stored in it and when the user returns, check for the cookie and calculate the difference in time.

    -Hyder

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      Gigazelle
      Adobe Employee
      GigazelleAdobe Employee
      Adobe Employee
      Jun 15, 2017 3:30 PM UTC

      You could try using sequential segmentation:

      Include hits where:

      Page equals payment page

      Then

      Page equals confirmation page

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