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A
ashoksingh06
January 28, 2022
Question

There was a problem loading your project. please refresh the page and try again.

  • January 28, 2022
  • 3 replies
  • 4720 views

I am able to login to Adobe Analytics, but when I try to open any report from the Workspace, then I get the above error message "There was a problem loading your project. please refresh the page and try again. I did that but did not get any success. please rectify it if possible.

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3 replies

I
Adobe Employee
isinhaAdobe Employee
Adobe Employee
January 28, 2022

@ashoksingh06 - Can you open the browser's developer console and see the network call that is failing? Can you obtain the response of that server call? Or you may want to send it to Customer Care for troubleshooting and the resolution.

There can be several reasons why that error is seen - we would need to troubleshoot it to find the exact root cause.

A
ashoksingh06Author
January 28, 2022

when I open the browser's console then i says "access denied". it says "You don't seem to have access to the Adobe Developer Console. If you think you should, please contact your organization's system administrator."

 

I
Adobe Employee
isinhaAdobe Employee
Adobe Employee
January 28, 2022

@ashoksingh06 - I am referring to the browser's dev console (you can right click and select Inspect, or press F12). It seems you have opened Adobe I/O developer console.

A
ashoksingh06Author
January 28, 2022

in browser console, it says - DevTools failed to load source map .......HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

I
Adobe Employee
isinhaAdobe Employee
Adobe Employee
January 28, 2022

Please investigate this to Adobe Client Care for further troubleshooting.

R
RaawiMahendru
Level 4
February 3, 2022

Hey @ashoksingh06 - There can be different reasons as to why you see this error, so it is probably best to first check 1)status.adobe.com - to check if there is any outage/reported issues 2)logout and log back in or clear cache/use a different browser 3)Check if it is an access issue 4)Report it to Adobe Support.

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