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beau0269
Level 2
October 16, 2015
Solved

Telephone # Exit Links

  • October 16, 2015
  • 2 replies
  • 1321 views

Hello,

I've noticed that random telephone numbers are appearing on my Exit Links report and not quite sure how this information is being recorded. Some of the numbers are "Contact Us" information found on the website...but others have no relation. Is it possible that someone dials a number or receives a call when viewing the website and then is directed away, and recorded as an exit?

 

Does anyone know how and when Site Catalyst records these random phone numbers?

 

Thanks.

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Best answer by Harsh_Kabra

Hi David/beau0269:

The Links-> Exit Links report should help you investigate this random telephone numbers issue. Look for some possible exit pages where this issue can occur.

Also, I can suggest you a quick tip to stop getting these phones numbers in your exit link report. It will not only save your time but also will be a QUICK FIX.

Solution:

The fix can be made in the s_code file. Just access the s_code.js file code (could be hosted on your servers or ATM or DTM or Any other Tag Manager tool). Look for "s.linkTrackVars" in the s_code.js file and add/assign "tel:" to it. Needless to say, save your changes and re-deploy the s_code file.

This will stop firing the exit links on any CTA which triggers a Exit Link to phone numbers. 

Hope this helps !

Regards,

Harsh Kabra |  Adobe Certified Expert: Digital Analytics® & SiteCatalyst Implementation & Reporting®

2 replies

Alexis_Cazes_
Alexis_Cazes_
Level 10
October 16, 2015

Hi,

 

Please request data feed from customer care and study the data. It should tell you on which page it happened and so on .

 

Best regards.

 

Alexis Cazes

Harsh_Kabra
Harsh_KabraAccepted solution
Level 4
October 16, 2015

Hi David/beau0269:

The Links-> Exit Links report should help you investigate this random telephone numbers issue. Look for some possible exit pages where this issue can occur.

Also, I can suggest you a quick tip to stop getting these phones numbers in your exit link report. It will not only save your time but also will be a QUICK FIX.

Solution:

The fix can be made in the s_code file. Just access the s_code.js file code (could be hosted on your servers or ATM or DTM or Any other Tag Manager tool). Look for "s.linkTrackVars" in the s_code.js file and add/assign "tel:" to it. Needless to say, save your changes and re-deploy the s_code file.

This will stop firing the exit links on any CTA which triggers a Exit Link to phone numbers. 

Hope this helps !

Regards,

Harsh Kabra |  Adobe Certified Expert: Digital Analytics® & SiteCatalyst Implementation & Reporting®

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