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navien_amirthar
navien_amirthar
October 16, 2015
Solved

Support Chat Window - Need Improvements

  • October 16, 2015
  • 1 reply
  • 1542 views

Dear Folks,

When I'm trying to chat with Adobe support team, most of the times the chat window is not responding properly.

It will not respond for more than 240 seconds and suddenly it will wake up in the middle. 

I've already raised this with some of the support associates. But I'm not sure whether the request was reached properly.

So please have a look on this issues and provide the users a bug free chat tool.

Thanks in advance.

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Best answer by TanmayMathur

Hi,

Thanks for reaching out to the community.

Chat window should not create issues, We would surely look into it. We would need some more inputs over the scenario. 

Do you face this issue everytime? Are other users in your company also facing the same problems?

Thanks!

TM

1 reply

TanmayMathur
Adobe Employee
TanmayMathurAdobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

Hi,

Thanks for reaching out to the community.

Chat window should not create issues, We would surely look into it. We would need some more inputs over the scenario. 

Do you face this issue everytime? Are other users in your company also facing the same problems?

Thanks!

TM

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