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'Send file on schedule' function is not working

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Multiple attempt and long waiting the screen is still in loading as following

*even trying in different device it is not working!*

Could you get it fixed asap?

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yuhuisgAccepted solution

Community Advisor

(Disclosure: I am not an Adobe employee.)

In your browser, when opening the "Send file on schedule" overlay:

Do you get any errors in the Console panel?
Do you get any errors in the Network panel?

A

amgup

Level 7

@jinp74012649 Can you please try clearing cookies and cache and then try accessing it ?

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jinp74012649Author

clear cache cookies on 2 different device, it still do not work. I am still not able to schedule report

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yuhuisg

Accepted solution

Community Advisor

(Disclosure: I am not an Adobe employee.)

In your browser, when opening the "Send file on schedule" overlay:

Do you get any errors in the Console panel?
Do you get any errors in the Network panel?

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PratheepArunRaj

Adobe Champion, Community Advisor, UG Leader

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Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics

jantzen_b

Adobe Employee

Is there another user in your org that can try the same workflow? If you've tried different browsers and tried clearing your cache & cookies then this might be a bug or possibly an issue with your specific user/machine. I'd suggest trying on a completely different computer and asking a coworker to also try this workflow. If neither of you are able to get past the loading screen, you'll want to contact Client Care.

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