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Isha Gupta
Community Advisor and Adobe Champion
Isha GuptaCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 23, 2024
Solved

Search Ads 360 Integration with Adobe Analytics Failure

  • April 23, 2024
  • 2 replies
  • 1789 views

Hi Everyone,
I am trying to link Adobe Analytics with SA360 per Google documentation https://support.google.com/searchads/answer/7669521?hl=en using JWT authentication method. I have the admin access in Adobe Analytics and sufficient permissions on SA360. The issue is, the link never completes. I am getting the error "Unable retrieve your Adobe report suites. Please check if the private key has expired on Adobe Analytics." when I have newly generated the public private key pair in Adobe developer console.

 

Can anyone who has performed this integration can help if I am missing some permissions on SA360 or any other issue?

TIA!

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Best answer by Isha Gupta

Apparently, this was an issue from Google side which got resolved with Google support team. No further action is required on this.

2 replies

FarazHusain
Adobe Employee
FarazHusainAdobe Employee
Adobe Employee
April 25, 2024

Hey @isha__gupta in the Adobe Developer Console, you must be also selecting the product profiles when configuring the API with Authentication. Does the selected product profile has the permission for the Web Service Access under the Analytics Tools, which lets you do things like authenticate? Can you please check? 

Isha Gupta
Community Advisor and Adobe Champion
Isha GuptaCommunity Advisor and Adobe ChampionAuthor
Community Advisor and Adobe Champion
April 26, 2024

Hey @farazhusain ,
Thanks for your reply! Yes, I have assigned Web Services Access permission to the API while configuring but still getting this

issue.

FarazHusain
Adobe Employee
FarazHusainAdobe Employee
Adobe Employee
April 26, 2024

The product profile seems to be correct. We might need to take a further look. Can you please log a support ticket via Admin Console with all these details? 

Isha Gupta
Community Advisor and Adobe Champion
Isha GuptaCommunity Advisor and Adobe ChampionAuthorAccepted solution
Community Advisor and Adobe Champion
July 11, 2024

Apparently, this was an issue from Google side which got resolved with Google support team. No further action is required on this.

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