Scheduled run fails in New Report Builder

Forum|Forum|22 days ago
May 27, 2026
3 replies
156 views

Hello,

When I schedule a macro-enabled Excel file (.xlsm) in the New Report builder, it gets stuck in status “Refresh in Progress”.

The same file saved as .xlsx (without macros) run without problems.

I suppose this must be a bug, since it’s not documented anywhere that .xlsm files are not supported (which would render the new Report Builder useless for our use case).

Any ideas?

Best

Report Builder

Jennifer_Dungan

Community Advisor and Adobe Champion

I had this issue happen this week… on a Report that has been running fine for months. I opened a ticket about it… but didn’t connect that this was the one report that was saved as .xlsm.. but that might be the factor.

I will add this detail to my ticket, but you should also log a ticket… this was never a problem until this week, and logically, macro-enabled shouldn’t have issues.

K

ktrsAuthor

Level 2

Cool, thanks for confirming. It would be great if you could give an update here in case you get a response to your ticket. I will do the same. Best

Jennifer_Dungan

Community Advisor and Adobe Champion

Absolutely! I also just sent this post to my support rep so they could see other users impacted.

manpreetkaur27

Adobe Support

Thanks for raising the support tickets @ktrs @Jennifer_Dungan

K

ktrsAuthor

Level 2

This problem was solved last week. @Jennifer_Dungan was your issue also resolved?

Jennifer_Dungan

Community Advisor and Adobe Champion

Oh, you are right @ktrs my ticket was closed when it was passed off to the engineering team, and I didn't see any update… but yes, I checked and the report is sending again 😊

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded