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ncpya
Jun 14, 2022 11:04 PM UTC
Solved

Scheduled Reports sending multiple times every morning instead of once

I have an automated report that is generated daily at 8:01am. A few weeks ago Adobe started sending the same report multiple times in the mornings (7:57am, 8:07am, 8:36am and 9:02am) which means my recipients are being spammed with the same report. I deleted all schedules reports and updated them again to send once at 8:01am daily but I'm still seeing the same issue this week

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    VaniBhemarasetty
    VaniBhemarasettyAccepted solution
    Adobe Employee
    Jun 15, 2022 10:11 AM UTC

    Hahah yeah... it's a toss up... annoying your stakeholders with multiples... or having to spend 3/4 of your day manually sending out reports that failed 😛

     

    I don't really like either scenario!


    @ncpya @jennifer_dungan There seems to be an issue with this. Please report to client care to get this resolved

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    5 replies

    Jennifer_Dungan
    Adobe Champion, Community Advisor, UG Leader
    Jennifer_DunganAdobe Champion, Community Advisor, UG Leader
    Adobe Champion, Community Advisor, UG Leader
    Jun 15, 2022 4:17 AM UTC

    This sounds like something that will require a support ticket.... Scheduled Reports have been a bit wonky the last few weeks... you are getting too many (I'm not getting enough - as in my reports are failing without telling me they failed....).

     

    I have a P2 issue open, and I am sure other clients do as well... but I knew about the "failure to send" issue, not duplicate sends... This sounds like something the engineering team should be made aware of....

     

    Good Luck

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      ncpyaAuthor
      Jun 15, 2022 4:20 AM UTC

      Ugh, was hoping that I wouldn't have to! Thank you for the advice, sounds like there have been a few issues in the last few weeks.

       

      I have also had the reports failing to send problem, but this one was more annoying for my stakeholders who get 4x emails of the same report before 9am 😅

       

      Will open a ticket!

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      Jennifer_Dungan
      Adobe Champion, Community Advisor, UG Leader
      Jennifer_DunganAdobe Champion, Community Advisor, UG Leader
      Adobe Champion, Community Advisor, UG Leader
      Jun 15, 2022 4:23 AM UTC

      Hahah yeah... it's a toss up... annoying your stakeholders with multiples... or having to spend 3/4 of your day manually sending out reports that failed 😛

       

      I don't really like either scenario!

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