Scheduled Projects log and renewals | Community
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ScottTh3
Level 2
September 27, 2018
New

Scheduled Projects log and renewals

  • September 27, 2018
  • 12 replies
  • 10346 views

I actively use dozens of scheduled projects.  I have two suggestions:

 

1.  Projects occasionally don't get delivered.  there is no means of checking on them.  The additional of a log (as there is with scheduled reports) would be helpful.

 

2.  Adobe sends renewal emails for each scheduled project when it is slated to expire.  These emails often get lost because they have the exact same Subject Line as the project email.  Alter the subject line so that it sames something like "Renewal Notice"

    12 replies

    B
    Adobe Employee
    Brandon_George1Adobe Employee
    Adobe Employee
    September 27, 2018

    #1 is definitely on the backlog and we will be adding it at some point.  #2 is a great idea that we'll consider - thank you!

    Urs_Boller
    Community Advisor
    Urs_BollerCommunity Advisor
    Community Advisor
    September 27, 2018

    really needed: just some worfs from daily business:

    #1: have myself on recipient list so I can check what is delivered. Excel macro is doing that but log would help

    #2: there is a bug in the renewal link, the "klick" has no effect right now. waiting since month to get a fix that means I have to check manually the schedule page and see if any workspace reports have expired ...

    B
    Adobe Employee
    Brandon_George1Adobe Employee
    Adobe Employee
    September 27, 2018

    Can you please log an issue with Customer Care for #2?  Then we can make sure it gets addressed.  Thank you.

    Urs_Boller
    Community Advisor
    Urs_BollerCommunity Advisor
    Community Advisor
    September 27, 2018

    logged #2 about 3 or 4 month ago and waiting for the fix ...

    B
    Adobe Employee
    Brandon_George1Adobe Employee
    Adobe Employee
    September 27, 2018

    I am sorry to hear that - do you happen to have the issue number?  I can follow up on it to see where it is.

    Urs_Boller
    Community Advisor
    Urs_BollerCommunity Advisor
    Community Advisor
    March 30, 2019

    it looks as if the "renewal email subject" has changed recently. at least I receive email with subject "Report Renewal Notice" on some of the expiration mails notice emails. looks like it has changed, maybe only for newly created schedules, hopefully for all expirations... at least one issue less  

    B
    Adobe Employee
    Brandon_George1Adobe Employee
    Adobe Employee
    April 19, 2019

    Good to hear!

    jantzen_b
    Adobe Employee
    jantzen_bAdobe Employee
    Adobe Employee
    October 27, 2020
    No text available
    A
    aliskink1
    Level 2
    January 12, 2021

    @brandon_george1  So the first point above has been 'on the backlog' since 2018?  Please can you chivvy the developers up, to get some kind of status log added so we can see whether scheduled projects are actually running as expected.

    It wastes everyone's time when I have to raise a ticket with ClientCare, just to find out if the projects are being delivered normally again, after a processing issue has affected them. 

    B
    Adobe Employee
    Brandon_George1Adobe Employee
    Adobe Employee
    January 12, 2021

    @aliskink1 Understood.  Thank you for your feedback on this.  We'll bring it up again as a candidate as we discuss prioritization.

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