Safari Click Tracking Issues with Adobe Analytics

Question

Running into an intermittent issue with Adobe Analytics click tracking in Safari

I'm using Adobe Launch (_satellite) for analytics tracking, and when users click a button that triggers a page refresh/navigation, the analytics hits aren't consistently being recorded in Safari.

The issue is intermittent, which makes it particularly tricky to debug.

I added the 100ms timeout specifically for Safari click tracking issues, but the problem persists intermittently.

The_satellite library is available and loading fine
The issue seems to be that the analytics tracking beacon doesn't complete before the page refreshes
100ms timeout isn't consistently reliable

Any Safari-specific considerations I should be aware of?

Jennifer_Dungan · Answer

I don’t believe this is isolated to Safari, but the timing may be more prone to occurring in Safari.

Depending on the complexity of your tracking, 100ms may not be enough… you may need to try and find alternate solutions… like getting your developers to pass the information you need to the next page, and tracking there (as opposed to on the “click” action).

Or you can try creating a longer delay… 100ms is the default, but you might need something longer, like 200 or 300… however, there’s a possibility that the website is ignoring the delay you put in your rule, you may need the developers to intervene…

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