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giuliams
giuliams
Oct 16, 2015 2:26 AM UTC
Solved

Rule Based Classification not working any more

Hi!
I created some new rules in the last 2 weeks and - even if they are correct - they are not correctly splitting the fields.
It's happening the same with some rules I created some months ago. They used to work and with new values they are not working any more.

Anyone with the same issue?

Thanks! 

giulia

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drewa64795483
drewa64795483Accepted solution
Level 2
Oct 16, 2015 2:26 AM UTC

Yep - have a ticket with Client care and they have advised that it is a bug and it is with Engineering.

Response from Client Care on the 6th:

This issue has been logged as a bug. The engineering team is working to fix this issue.
We will keep you updated with the progress.
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4 replies

moiraf80859445
Oct 16, 2015 2:26 AM UTC

I get the same issue.

The classifications with rule builder are not working fine, I show items not classified.

This seems to be a bug from few days.

 

Moira

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drewa64795483
drewa64795483Accepted solution
Level 2
Oct 16, 2015 2:26 AM UTC

Yep - have a ticket with Client care and they have advised that it is a bug and it is with Engineering.

Response from Client Care on the 6th:

This issue has been logged as a bug. The engineering team is working to fix this issue.
We will keep you updated with the progress.
Translate
warrensander
warrensander
Level 6
Oct 16, 2015 2:26 AM UTC

Will all customers be advised when this is fixed to manually classify anything that slipped through during the 'bug' or will engineering re-process everything from the bug start date for all classification rules?

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giuliams
giuliamsAuthor
Oct 16, 2015 2:26 AM UTC

Thanks!! yes

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