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Rule Based Classification not working any more

Forum|Forum|10 years ago
October 16, 2015
4 replies
1614 views

Hi!
I created some new rules in the last 2 weeks and - even if they are correct - they are not correctly splitting the fields.
It's happening the same with some rules I created some months ago. They used to work and with new values they are not working any more.

Anyone with the same issue?

Thanks!

giulia

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Best answer by drewa64795483

Yep - have a ticket with Client care and they have advised that it is a bug and it is with Engineering.

Response from Client Care on the 6th:

This issue has been logged as a bug. The engineering team is working to fix this issue.

We will keep you updated with the progress.

drewa64795483Accepted solution

Level 2

Yep - have a ticket with Client care and they have advised that it is a bug and it is with Engineering.

Response from Client Care on the 6th:

This issue has been logged as a bug. The engineering team is working to fix this issue.

We will keep you updated with the progress.

M

moiraf80859445

I get the same issue.

The classifications with rule builder are not working fine, I show items not classified.

This seems to be a bug from few days.

Moira

giuliamsAuthor

Thanks!!

warrensander

Level 6

Will all customers be advised when this is fixed to manually classify anything that slipped through during the 'bug' or will engineering re-process everything from the bug start date for all classification rules?

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