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colinb62806378
Apr 18, 2016 9:38 AM UTC
Solved

Retrieving Deleted Segments

Hi,

I noticed that 2 segments we have been using have been deleted for some reason and I need to be able to get them back.

Can this be done and if so, how?

Thanks

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    TanmayMathur
    TanmayMathurAccepted solution
    Adobe Employee
    Apr 19, 2016 9:54 AM UTC

    Hi Colin,

    Once a segment is deleted it cannot be retrieved. It is possible the segment got deleted by another user. However, if you have any scheduled report using the deleted segment, it would continue to use that segment until you re-save it. If you know the segment definition, you could create new ones and add them to your report. Thanks!

    Tanmay

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    5 replies

    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe EmployeeAccepted solution
    Adobe Employee
    Apr 19, 2016 9:54 AM UTC

    Hi Colin,

    Once a segment is deleted it cannot be retrieved. It is possible the segment got deleted by another user. However, if you have any scheduled report using the deleted segment, it would continue to use that segment until you re-save it. If you know the segment definition, you could create new ones and add them to your report. Thanks!

    Tanmay

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    colinb62806378Author
    Apr 19, 2016 10:21 AM UTC

    Hi Tanmay,

    Can you retrieve deleted user accounts that would have set up these segments?

    Thanks,

    Colin

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    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    Apr 29, 2016 11:12 AM UTC

    Hi Colin,

    I am afraid retrieving deleted user accounts would not be possible. You would have to create the segment definition again. 

    Thanks,

    Tanmay

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    radoslaw_berger
    radoslaw_berger
    May 23, 2017 9:43 AM UTC

    Hi Tanmay, 

    is there any possibility to find out the definition of deleted segments if the Report Builder Request Manager shows something like Inaccessible/Deleted segment sXXX.... ?

    Thanks
    Radoslaw

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    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    May 24, 2017 6:44 AM UTC

    Hi Radoslaw,

    Welcome to the community!

    I am afraid you wont be able to view the segment. If there is a pressing need, a good idea would be to reach out to the Client Care and see if they can look it up from the backend.

    Thanks,

    Tanmay

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