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donna_lee1
donna_lee1
August 24, 2016
Solved

Restore deleted user

  • August 24, 2016
  • 1 reply
  • 1062 views

Yesterday, I deleted a user in Omniture but before doing so I transferred over her scheduled reports to my account. This morning the people with scheduled reports received their reports with a "Not Authorized" error message. 

All the reports and dashboards are showing up in my scheduled reports list however some have an error messages that ask me to "reschedule" the reports and when I do it still sends out a "Not Authorized" error message. 

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Best answer by Gigazelle

Hi Donna, it sounds like the user that you transferred the reports to doesn't have access to everything they need. Can you try making them an admin temporarily to see if the 'not authorized' issues go away? If it works, then you'll want to make sure they belong to all permission groups the former user had.

1 reply

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
August 26, 2016

Hi Donna, it sounds like the user that you transferred the reports to doesn't have access to everything they need. Can you try making them an admin temporarily to see if the 'not authorized' issues go away? If it works, then you'll want to make sure they belong to all permission groups the former user had.

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