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donna_lee1
donna_lee1
Aug 24, 2016 5:42 PM UTC
Solved

Restore deleted user

Yesterday, I deleted a user in Omniture but before doing so I transferred over her scheduled reports to my account. This morning the people with scheduled reports received their reports with a "Not Authorized" error message. 

All the reports and dashboards are showing up in my scheduled reports list however some have an error messages that ask me to "reschedule" the reports and when I do it still sends out a "Not Authorized" error message. 

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Gigazelle
GigazelleAccepted solution
Adobe Employee
Aug 26, 2016 7:37 PM UTC

Hi Donna, it sounds like the user that you transferred the reports to doesn't have access to everything they need. Can you try making them an admin temporarily to see if the 'not authorized' issues go away? If it works, then you'll want to make sure they belong to all permission groups the former user had.

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1 reply

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
Aug 26, 2016 7:37 PM UTC

Hi Donna, it sounds like the user that you transferred the reports to doesn't have access to everything they need. Can you try making them an admin temporarily to see if the 'not authorized' issues go away? If it works, then you'll want to make sure they belong to all permission groups the former user had.

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