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melissa_willia2
October 16, 2015
Solved

report builder user login unsuccessful

  • October 16, 2015
  • 3 replies
  • 1836 views

can't login to report builder-error is user login unsuccessful. this is not due to any issues with credentials. can anyone help?

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Best answer by Gigazelle

We have a KB article dedicated to Report Builder log in issues:

http://microsite.omniture.com/t2/help/en_US/home/index.html#kb-analytics-reportbuilder-login-issues

If your answer isn't included on this list, let me know Customer Care's solution and I can have it added!

3 replies

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

We have a KB article dedicated to Report Builder log in issues:

http://microsite.omniture.com/t2/help/en_US/home/index.html#kb-analytics-reportbuilder-login-issues

If your answer isn't included on this list, let me know Customer Care's solution and I can have it added!

ryan_smith11
ryan_smith11
Level 2
October 16, 2015

Hi Melissa,

Please try another computer. If doesn't work, please contact ClientCare for immediate assistance.

Let me know if you have any questions.

Regards,
Ryan

warrensander
warrensander
Level 6
October 16, 2015

Also make sure the correct 'login' type is selected in the sign-in box you can do Marketing Cloud, Single Sign-on and Standard. You might have clicked into the wrong login type and that can cause issues with signing in.

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