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hmueller1
Level 2
October 16, 2015
Solved

Report Builder Updates

  • October 16, 2015
  • 9 replies
  • 4495 views

Hello,

what is Adobes recommendation how to update ReportBuilder? In the past, the recommendation was to uninstall the previous version and then install the update.

Now, as there is a "Check for updates" option available, it seems that this is not necessary any more. Is this right?

The background of my question: our IT wants to create a software package for every software, as users do not have local admin rights. It would be easier to install the new version only instead of two steps - uninstall/install.

 

BR

Hans

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    Best answer by Alexis_Cazes_

    Hi Hans,

     

    I never uninstalled the old version. I always installed the new version and that worked.

    You need to be aware that ReportBuilder has at least one new version every month during the MR. That usually takes places the third Thursday of every month.

    On top of that there might be additional version to be released if there are Major issue in the same month. ClientCare should be aware of any new update available.

    The latest version of ReportBuilder is most of the time required as it fixes reporting/connection issues.

    Best regards.

     

    Alexis Cazes

    9 replies

    Alexis_Cazes_
    Alexis_Cazes_Accepted solution
    Level 10
    October 16, 2015

    Hi Hans,

     

    I never uninstalled the old version. I always installed the new version and that worked.

    You need to be aware that ReportBuilder has at least one new version every month during the MR. That usually takes places the third Thursday of every month.

    On top of that there might be additional version to be released if there are Major issue in the same month. ClientCare should be aware of any new update available.

    The latest version of ReportBuilder is most of the time required as it fixes reporting/connection issues.

    Best regards.

     

    Alexis Cazes

    H
    hmueller1Author
    Level 2
    October 16, 2015

    Hello Alexis,

    thanks. Next time, I'll try to do it the same way.

    I'm aware that there is a release every month, and we always install the updates, associated with a time-consuming packaging process, testing, rollout etc. It is only for one user (=me), but IT wants it that way.  To give me temp admin rights to install it by my own would be much easier.

     

    I had to smile about your sentence

    On top of that there might be additional version to be released if there are Major issue in the same month

    as there is a major issue related to video metrics in ARB, open since March, but no progress or solution in sight. sad

     

    BR

    Hans

    Alexis_Cazes_
    Alexis_Cazes_
    Level 10
    October 16, 2015

    Hi Hans,

     

    Yes I know the process to fix bugs might take a long time...

    Per my experience you should contact your account manager and explain the business impact of this issue for you. The account manager should in theory escalate the bug and work with the right team to prioritize the issue so it can at least make the next release.

     

    Best regards.

     

    Alexis

    H
    hmueller1Author
    Level 2
    October 16, 2015

    Hi,

    of course I am in contact with Account Manager, Customer Success Manager, talked to several colleagues at EMEA Summit (I think also including you), escalated several times, but it did not help to speed-up the solution of the problem.


    BR

    H
    HaiTechEric
    Level 3
    October 16, 2015

    Hi Hans,

    Product Manager for report builder here. There have been some issues around video that were being addressed at an API level, but I would be happy to take a look at the issue of concern to see if I can help push it along any further. Do you have a Client Care ticket number I can reference?

    Thanks,

    Eric Hansen

    Product Manager

    H
    hmueller1Author
    Level 2
    October 16, 2015

    Hi Eric,

    Thank you for taking care.

    The ticket number is 130324-000011. The issue occurs when using video metrics as part of calculated metrics.

    Hans

    H
    HaiTechEric
    Level 3
    October 16, 2015

    Hi Hans,

    Happy to look at this. I see that this issue is being addressed by the API team in the next major release of their Reporting API, expected to come out early next year. I verified that the fix is forthcoming.

    Thanks,

    Eric

      H
      hmueller1Author
      Level 2
      October 16, 2015

      EricHansenPM wrote...

      Hi Hans,

      Happy to look at this. I see that this issue is being addressed by the API team in the next major release of their Reporting API, expected to come out early next year. I verified that the fix is forthcoming.

      Thanks,

      Eric

       


      Hello Eric,

      the major release of the Reporting API took place yesterday, but it seems that it has no effect yet on ReportBuilder. My long-running bug is still unresolved. What is the ETA?

      In the meantime, I have also another bug open: 140203-000003. Looks also like API problem.

      BR

      Hans

      H
      HaiTechEric
      Level 3
      October 16, 2015

      Hello Hans,

      I would love to help you, but unfortunately my position at Adobe was eliminated. Please reach out to Anthony Morelli (amorelli@adobe.com) to continue this conversation. I wish you the best and hope Adobe can resolve this issue for you soon.

      Regards,

      Eric Hansen

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