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tobyc49922805
tobyc49922805
Level 3
January 5, 2016
Solved

Report Builder Site Metrics bug?

  • January 5, 2016
  • 5 replies
  • 1740 views

Hi,

I've noticed when using report builder, a glitch in the Site Metrics report.

I have created a monthly report which runs off a fixed date range: 01/03/2015 - 29/02/2016. The intention being that each month, the overall figures will automatically increase cumulatively, so users will get a running total each month.

However, I have noticed that when the end date is later than "todays" date, this seems to confuse report builder and throws up an incorrect value.

For example:

If I run a site metrics report for 1 March 2015 - 1 Jan 2016 I get 100 Page Views

If I run a site metrics report for 1 March 2015 - 1 Feb 2016 I get 90 Page Views  (Note the end date of this report is in the future.)

Has anyone else experienced this issue?

Thanks

Tobz

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Best answer by TanmayMathur

Hi Toby and Martjin,

This behavior may happen if the real time reporting is turned on which usually is the case in Report Builder. Go to Options and uncheck 'Include current data' and try again. Let me know if the issue persists.

Thanks,

Tanmay

5 replies

martijn_123
martijn_123
Level 3
January 7, 2016

Hi Toby,

Are there any segments applied in this report? It is possible that a segment excludes some visits / visitors because of the (different) future date.

Cheers,

Martijn

tobyc49922805
tobyc49922805Author
Level 3
January 7, 2016

Hi Martijn,

Thanks for this.

Nope - no segments applied to the data.

Toby

martijn_123
martijn_123
Level 3
January 7, 2016

Well, I did some experiments with one of our sites and as soon as the report goes 1 day into the future I lose 8 million pageviews (about 30% of the total pageviews). So, I have just expierenced the same issue! 

 

A temporary solution could be to do a monthly breakdown and manually sum up the pageviews in excel, this seems to work.

Martijn

TanmayMathur
Adobe Employee
TanmayMathurAdobe EmployeeAccepted solution
Adobe Employee
January 11, 2016

Hi Toby and Martjin,

This behavior may happen if the real time reporting is turned on which usually is the case in Report Builder. Go to Options and uncheck 'Include current data' and try again. Let me know if the issue persists.

Thanks,

Tanmay

martijn_123
martijn_123
Level 3
January 11, 2016

Thanks a lot Tanmay, that worked for me!

Cheers,

Martijn

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