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julie_huynh-1
julie_huynh-1
Oct 16, 2015 2:26 AM UTC
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Report Builder Invalid Company Logon

I'm unable to open Report Builder in my Excel files using my usual company logo.  I'm able to access the web app just fine with the same credentials. I have uninstalled the old report builder, and reinstalled the latest but still receive the same error. Any ideas on what's going on at this point? See error attached.

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    warrensander
    warrensanderAccepted solution
    Level 6
    Oct 16, 2015 2:26 AM UTC

    unfortunately when this happened to me I had to uninstall/reinstall report builder. But that did fix the problem. 

    it also made excel faster (at least to startup report builder)

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    bephco
    Oct 16, 2015 2:26 AM UTC

    Many companies use proxy servers. This may be the case for you. If so:

    1. enter your credentials as you already have
    2. check the 'Use a proxy server' box. This opens additional credentials fields.
    3. enter the User Name and Pwd you would use on your internal network. Then Sign In.
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      devinderbanga
      devinderbanga
      Level 6
      Oct 16, 2015 2:26 AM UTC

      Hi

      Please verify your access from Report and Analytics UI ,

      If you can see reportbuilder download link that mean you have the access otherwise you need to contact your admin for access permissions.

       

      Regards

      Devinder

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      dkatz1
      dkatz1
      Level 2
      Jan 3, 2016 11:38 PM UTC

      I have the same issue of the unable to find company message.  I have reinstalled 64 bit Excel and plugin several times and this does not work.  The credentials are correct. It looks like it never even tries to make a remote connection and provides the message right away.  Any other thoughts on what to try?

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      psvlin
      Level 4
      Mar 12, 2016 12:27 AM UTC

      Just fixed it on my Mac running VMWare. The culprit was the Windows firewall. Make sure to allow RB through. 

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