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brentrad
Level 5
March 12, 2020
Solved

Problem with verification prompts in Ad Hoc

  • March 12, 2020
  • 2 replies
  • 2710 views

Has anyone else run into problems with the "Verify Your Identity" feature when trying to log into Ad Hoc? I've cleared all temporary files from Java, but for some reason Adobe won't accept the verification code that they send to my phone/email. As soon as the last digit of the six digit code has been typed in, the numbers all reset. I've put in a support ticket, but they weren't able to figure it out. Hoping that someone from the forums has a solution. 

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Best answer by jantzen_b

Adobe is moving Ad Hoc Analysis to end of life on March 1, 2021. Learn more

2 replies

Hyder_Ziaee
Adobe Employee
Hyder_ZiaeeAdobe Employee
Adobe Employee
March 12, 2020

This was reported for another client as well. If you have just opened, you can save some investigation time by asking the Support Consultant to link it to AN-211939.

 

In the mean time, as a workaround, you can use an authenticator app to login.

jantzen_b
Adobe Employee
jantzen_bAdobe EmployeeAccepted solution
Adobe Employee
December 15, 2020

Adobe is moving Ad Hoc Analysis to end of life on March 1, 2021. Learn more

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