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CaroleTrainer
March 28, 2023
Solved

Problem logging into Adobe Analytics

  • March 28, 2023
  • 2 replies
  • 795 views

Hi, can anyone help.  I have a problem logging into analytics.  My login takes me to this screen and I can't move forward from here. Any ideas?  Our administrator is stumped too.

 

 

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Best answer by Krishna_Musku

I too had this issue around the same time on 03/27, it is resolved after few hours on the same day. You should be all set by now. If you still have the issue contact adobe support.

2 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
March 28, 2023

When you log in, are you presented with an option for your account to connect to your Organization or your Personal Account?

 

And you are sure you have been granted all the correct permissions in the Admin Console (the same as other users in your org, with the proper suites and tool access)?

 

Have you tried logging in with Incognito mode? Just to make sure you are starting with all clean settings, that there are no corrupted cookies on your browser... if Incognito works, we may have to clean all the Adobe specific cookies from your machine (don't worry, I can walk you through just cleaning specific cookies rather than ALL cookies if that's what the solution ends up being... I don't know why most tech support wants you to log out of everything else unrelated to their system....)

Krishna_Musku
Community Advisor
Krishna_MuskuCommunity AdvisorAccepted solution
Community Advisor
March 31, 2023

I too had this issue around the same time on 03/27, it is resolved after few hours on the same day. You should be all set by now. If you still have the issue contact adobe support.

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