Privacy API calls for Adobe Analytics always return success, even if customer didn't exist | Adobe Higher Education
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C
ClaireH9128
July 23, 2021
Beantwortet

Privacy API calls for Adobe Analytics always return success, even if customer didn't exist

  • July 23, 2021
  • 2 Antworten
  • 1813 Ansichten

We currently call the privacy api deletion endpoint and then poll for status until we see the deletion has been completed.

 

We have noticed during testing that analytics returns "status": "complete" and "message": "success" regardless of whether a customer existed in the system prior to the deletion request, which is a concern for our data governance team.

 

Other products such as Target and Audience Manager, make this distinction by responding with status = complete but with the following additional detail:

  • Audience Manager: "message": "Not applicable - Unable to resolve the user ids referenced in the request",  "responseMsgCode": "PRVCY-6052-200", "responseMsgDetail": "Unknown user IDs are not applicable for this product."
  • Target: "message": "Not applicable - user context not found"

 

Are there any plans to introduce this depth of information to the analytics product response?

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Beste Antwort von khurshid

I would suggest contacting Customer Care with the details of the request (endpoint/body/headers) so that this can be checked internally.

2 Antworten

khurshid
Adobe Employee
khurshidAdobe EmployeeAntwort
Adobe Employee
July 27, 2021

I would suggest contacting Customer Care with the details of the request (endpoint/body/headers) so that this can be checked internally.

C
ClaireH9128Autor
July 27, 2021
Thanks, that's where I started. They were able to confirm that what we've identified is the current expected response from adobe analytics to deletion requests through the privacy api. They suggested I post it here so it might be flagged for development with the analytics product team
jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
August 3, 2021
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