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Cottageman1
Level 2
Jun 13, 2016 2:09 PM UTC
Solved

PDF Export doesn't seem to work

I've created a number of reports in the new Analysis workspace.  Over the last few days, however, I have been unable to export them as PDF.  I get the 'success' message, but nothing ever arrives (and I have checked spam folder etc.)

Anyone else have this problem?

Thanks,

Chris

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    andrew_r-GrfLbX
    andrew_r-GrfLbXAccepted solution
    Level 5
    Jul 26, 2016 3:55 PM UTC

    No, issue has been resolved with the July MR and I'm now getting scheduled reports when I expect them

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    17 replies

    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    Jun 16, 2016 6:03 AM UTC

    Hi Chris, 

    I have tried scheduling PDFs from workspace for the past few days and I an receiving them though not on time. Is it possible for the firewall to be a factor with you? 

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    andrew_r-GrfLbX
    andrew_r-GrfLbX
    Level 5
    Jun 16, 2016 7:49 AM UTC

    There are a number of issues including non delivery and delivery at wrong time to be fixed in the next maintenance release (today) under AN-125176.

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    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    Jun 16, 2016 10:46 AM UTC

    Yeah you are right Andrew. Hopefully the delivery would function normally now. Do let me know your feedback. :) 

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    ciriac_george
    ciriac_george
    Jun 17, 2016 8:51 AM UTC

    So nothing actually arrives when you export it as a pdf, unless you are taking about sending the file via email for which I apologize in advance smiley

    When you export the project as pdf you initially get this message.

    Post this step, you need to wait for some time to get a message which says that your project can now be downloaded.

    Once you click on the link (your project name), a pdf version opens in a different tab. But I think the download button here is broken. The file is saved in a unknown format.

    Workaround: Open the project is crome and press "ctrl+p" (print command). Select the destination as "save as pdf" and hit go.

    Works like a charm. Let me know how it goes.

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      ciriac_george
      ciriac_george
      Jun 17, 2016 8:51 AM UTC

      So nothing actually arrives when you export it as a pdf, unless you are taking about sending the file via email for which I apologize in advance smiley

      When you export the project as pdf you initially get this message.

      Post this step, you need to wait for some time to get a message which says that your project can now be downloaded.

      Once you click on the link (your project name), a pdf version opens in a different tab. But I think the download button here is broken. The file is saved in a unknown format.

      Workaround: Open the project is crome and press "ctrl+p" (print command). Select the destination as "save as pdf" and hit go.

      Works like a charm. Let me know how it goes.

      Translate
        andrew_r-GrfLbX
        andrew_r-GrfLbX
        Level 5
        Jun 22, 2016 9:24 AM UTC

        Sadly this hasn't been fixed yet :(

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        Cottageman1Author
        Level 2
        Jun 28, 2016 3:36 PM UTC

        Any updates on this?  I have requested PDF and CSV reports from Workspace yesterday (June 27) morning at around 7:00 am EST and they have not yet arrived - 28 hours later... Needless to say this makes it really hard to use this otherwise excellent tool for some common reporting stuff...

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        AG40214215
        AG40214215
        Level 2
        Jun 29, 2016 4:15 PM UTC

        When I access my report in Workspace, it loads all tables properly (with a huge wait time), but when I request PDF report from it, I get pdf where some tables show message "unable to show visualization. Please add components to the data source..." I have tried deleting those tables and putting new ones in. Same visualization works in one workspace and does not work in another workspace.This is a big problem. The tool itself is excellent, but there are many unpredictable bugs and behaviors which makes it very unstable.

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        TanmayMathur
        Adobe Employee
        TanmayMathurAdobe Employee
        Adobe Employee
        Jun 30, 2016 6:19 AM UTC

        Hi All,

        The update that i have on the wrong scheduling times is that the Issue is being working upon and the team is trying its best to fix it in the July release. Apologies for the inconvenience and delay on this, your inputs have been very beneficial in improving Analysis Workspace. Keep the feedback coming. Thanks!

        Tanmay

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        andrew_r-GrfLbX
        andrew_r-GrfLbX
        Level 5
        Jun 30, 2016 8:18 AM UTC

        Seeing the same issue here apparently it's on a high priority fix with Engineering, make sure your account manager is aware to keep the pressure on to get these issues fixed.

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