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DineshRkumar
DineshRkumar
Level 3
September 6, 2023
Solved

Order count increasing month on month for same month

  • September 6, 2023
  • 2 replies
  • 1801 views

Hi Team,

 

We are seeing the month on month increase in the Order count for the same month( Here Jan). We have visitor level segment on top of it. When I change date range from Jan, Jan-Feb, Jan-Mar, Jan month Order count keep on increasing. May I know why? Thanks in advance.

 

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Best answer by Jennifer_Dungan

Using a Visitor level Segment is the likely cause...

 

Basically, you are pulling back ALL info about that Visitor within the reporting period, at any point, that Visitor matches the criteria, everything about that visitor will be returned, including Orders that were made under different criteria.

 

A simple example:

  • Month 1 - Visitor comes to the Site and makes an order (not on the campaign
    • When looking just at Month 1, this order won't show (the visitor doesn't yet match the criteria)
  • Month 2 - Visitor comes to the Site and makes an order on the campaign
    • Looking at Month 1 AND 2, now that the user matches the criteria, all orders for this user (and all the user pages, actions, etc) are being returned, which also changes the Month 1 part of the report.

 

I would look at making a VISIT level segment for your v16 / v180 / e130 logic, so that only orders made in the visit with that criteria (on the campaign) are returned.

 

If your campaign has say a "30 day" attribution, the Visits and Orders made after triggering the campaign will still be included (but only the ones after those campaigns have been set, it won't apply to previous visits or orders)

2 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
September 6, 2023

It's the Visitor Level Segment that's probably causing the issue.

 

However, without seeing some of the specifics (how your segment is built) and what some of those dimension breakdowns are doing I can't easily help instruct you on how to fix what you are seeing.

 

I understand not wanting to share that info publically, but if you are comfortable sharing with me in a private message I can try to help.

DineshRkumar
DineshRkumarAuthor
Level 3
September 8, 2023

Thanks for replying @jennifer_dungan 
Here is the segment screen shot

 

Main issue is when I change the date range, from Jan to Jan-Feb, Jan-Feb to Jan-March, the order count of Jan month is getting incremented. And those incremented orders are belongs to Jan(checked through Time parting) only but visible when we increase the date range.

 

 

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe ChampionAccepted solution
    Community Advisor and Adobe Champion
    September 8, 2023

    Using a Visitor level Segment is the likely cause...

     

    Basically, you are pulling back ALL info about that Visitor within the reporting period, at any point, that Visitor matches the criteria, everything about that visitor will be returned, including Orders that were made under different criteria.

     

    A simple example:

    • Month 1 - Visitor comes to the Site and makes an order (not on the campaign
      • When looking just at Month 1, this order won't show (the visitor doesn't yet match the criteria)
    • Month 2 - Visitor comes to the Site and makes an order on the campaign
      • Looking at Month 1 AND 2, now that the user matches the criteria, all orders for this user (and all the user pages, actions, etc) are being returned, which also changes the Month 1 part of the report.

     

    I would look at making a VISIT level segment for your v16 / v180 / e130 logic, so that only orders made in the visit with that criteria (on the campaign) are returned.

     

    If your campaign has say a "30 day" attribution, the Visits and Orders made after triggering the campaign will still be included (but only the ones after those campaigns have been set, it won't apply to previous visits or orders)

    DineshRkumar
    DineshRkumarAuthor
    Level 3
    September 8, 2023

    Thanks for replying @jennifer_dungan 
    Here is the segment screen shot

     

    Main issue is when I change the date range, from Jan to Jan-Feb, Jan-Feb to Jan-March, the order count of Jan month is getting incremented. And those incremented orders are belongs to Jan(checked through Time parting) only but visible when we increase the date range.

     

     

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